Planned work and changes

These selected IT changes are not expected to cause service outages. Should you notice service issues during a planned work/change event, please call us: Campus Help Desk: 801-581-4000; Hospital Service Desk: 801-587-6000.

For planned service downtime, visit the IT Systems Status page.

The U schedules IT change moratoriums throughout the year as approved by the Change Advisory Board (CAB).

Upcoming work

Start	End	Description	Scope
2024/05/21, 7:45 p.m.	2024/05/21, 8:45 p.m.	The university's Palo Alto GlobalProtect virtual private network (VPN) client will be upgraded to a new version. Administrators of university-managed machines may download the 6.2.2 client from the Office of Software Licensing's software store or wait until the change is made. After the upgrade, GlobalProtect users will be prompted to update their clients when they connect to the VPN. The old client will continue to work in the event users have any problems with the update.	VPN
2024/06/15, 2:00 a.m.	2024/06/15, 6:00 a.m.	ServiceNow upgrade to Vancouver release (release notes)	ServiceNow

Start

End

Description

Scope

2024/05/21, 7:45 p.m.

2024/05/21, 8:45 p.m.

The university's Palo Alto GlobalProtect virtual private network (VPN) client will be upgraded to a new version. Administrators of university-managed machines may download the 6.2.2 client from the Office of Software Licensing's software store or wait until the change is made. After the upgrade, GlobalProtect users will be prompted to update their clients when they connect to the VPN. The old client will continue to work in the event users have any problems with the update.

VPN

2024/06/15, 2:00 a.m.

2024/06/15, 6:00 a.m.

ServiceNow upgrade to Vancouver release (release notes)

ServiceNow

Past work

Start	End	Description	Scope
2024/05/02, 9:00 p.m.	2024/05/02, 10:00 p.m.	In response to user requests, UIT enabled disconnect tones: two quick beeps will signal when a caller or agent ends a call and updated the user interface for Avaya Workplace and Avaya Workplace for Agent.	Avaya Workplace and Avaya Workplace for Agent
2024/04/16/, 7:30 a.m.	2024/04/16, 8:30 a.m.	A new version of the Campus Information Services (CIS) portal, which was released as a preview in August 2023, will become the standard CIS interface. No downtime is expected. CIS will switch to the new interface the first time users log in to the portal or reopen their browser after the change.	CIS
2024/03/26, 8:30 p.m.	2024/03/26, 10:00 p.m.	The Information Security Office (ISO) will migrate from Duo Traditional Prompt to Duo Universal Prompt. The upgrade is part of ongoing efforts to improve the IT security, user experience, and authentication options for University of Utah systems and applications.	Duo

Start

End

Description

Scope

2024/05/02, 9:00 p.m.

2024/05/02, 10:00 p.m.

In response to user requests, UIT enabled disconnect tones: two quick beeps will signal when a caller or agent ends a call and updated the user interface for Avaya Workplace and Avaya Workplace for Agent.

Avaya Workplace and Avaya Workplace for Agent

2024/04/16/, 7:30 a.m.

2024/04/16, 8:30 a.m.

A new version of the Campus Information Services (CIS) portal, which was released as a preview in August 2023, will become the standard CIS interface. No downtime is expected. CIS will switch to the new interface the first time users log in to the portal or reopen their browser after the change.

CIS

2024/03/26, 8:30 p.m.

2024/03/26, 10:00 p.m.

The Information Security Office (ISO) will migrate from Duo Traditional Prompt to Duo Universal Prompt. The upgrade is part of ongoing efforts to improve the IT security, user experience, and authentication options for University of Utah systems and applications.

Duo