Strategic Communication

UIT's Strategic Communication group directs and produces purposeful, proactive, and responsive communication within and on behalf of the UIT and ITS organizations.

Services for the university community include:

• UIT website
• Information Security Office website
• Network Services website
• Digital Learning Technologies websites
• UIT/ITS public Knowledge Base
• Node 4 monthly online newsletter
• UIT news email service — anyone in the U community may subscribe
• UIT news and information, including monthly Node 4 digest emails
• Planned downtime communication
• Product/service retirement and change communication
• UIT Talks program (as needed by UIT teams)
• Twitter @UofUIT,  @UofUITStatus, and @UofU_ISO communication services
• Incident communication strategy and quality assurance (IRT, NotifyIT)
• IT Community Teams channel

Services for UIT and ITS units and staff include:

• Internal employee communication
  
  • UIT website and analytics
  • UIT news and information, including emails, Node 4 monthly online newsletter and digest emails
  • 102 Tower communication and Building Council leadership
• Short- and long-term strategic planning and campaigns
• Crisis communication and management
• News media inquiries — triage and coordination
• UIT/ITS public Knowledge Base content, management, and analytics
• Node 4 monthly online newsletter
• Twitter @UofUIT,  @UofUITStatus, and @UofU_ISO communication and analytics
• IT Professionals Board of Directors liaison
• 102 Tower building-wide communication
• Communication consulting for UIT and ITS units
  • Writing and editing, including proposals, emails, memos, and planned downtime and change messages
  • IT security bulletins
  • Contributor to incident communication process and messages (IRT and NotifyIT)
  • Monthly IT incident post-mortem digests via NotifyIT
  • Product/service retirement and change communication
  • Proofreading and editing services
  • Presentation slide development and editing
  • Infographics for documents and presentation slides
  • Public speaking and coaching
• Public relations and user education
• Survey development, administration, and reporting
• Point of contact for major U of U comms offices (University Marketing & Communications, University of Utah Health Internal Communications/Pulse and U of U Health Public Affairs)
• Support for the university's IT Governance program
• Org chart management
• UIT employee Teams channel

Strategic Communication organizational chart

Director: Cassandra Van Buren, Ph.D.
UIT Strategic Communication
The University of Utah
102 S 200 E, Suite 110
Salt Lake City, UT 84111
cvb@utah.edu
801-585-3918