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Duo upgrade features new interface, more authentication options

Duo logo

On March 26, the U's Information Security Office upgraded to Duo Universal Prompt, which includes more authentication options and a new interface for the Duo Management Portal, web browsers, and mobile app.

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Vet clinic was Nate Bradford's first foray into health care

UIT’s Nate Bradford with one of his pet patients during his time working at a Banfield Pet Hospital location in Oxnard, California.

The UIT system administrator worked in a veterinary clinic for two years. The experience taught him “to get started without waiting for confidence to kick in” and inspired him to pivot into a health care-supporting role at the university.

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Platform promises enhanced contact center experience

Blue-tinted image of a contact center agent with headphones on using a desktop computer.

C1Conversations, a cloud-based contact center platform, will be the university’s new automatic contact distribution system for routing inbound contacts to available agents. The platform is scheduled to go live in May.

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IT governance roundup

IT Governance

The Strategic Information Technology Committee (SITC) met on March 12, and the Teaching and Learning Portfolio (TLP) regrouped on March 19. The Enterprise Web Advisory Council will reconvene on April 11. TLP will regroup on April 16. SITC will meet again on May 14. The next IT Architecture and New Technology Committee meeting is to be determined.

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Understanding the U's default protect firewall policy

A white flame on a blue shield, outlined in white and then blue, on a brick wall.

Jake Johansen, director for Enterprise Security in the U’s Information Security Office (ISO), says the initiative is not an effort to filter the websites the university community can access. It's about protecting the U from internet-sourced threats.

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UIT to roll out enhanced Microsoft Teams platform

A Microsoft Teams chat window. At the top, a sticker is peeled away, revealing a toggle switch next to the words New Teams. (Courtesy of Microsoft)

All University of Utah faculty, staff, and students and University of Utah Health personnel will be moved to an upgraded version of Microsoft Teams in March. Microsoft will retire the “classic” version of Teams on March 31, 2024.

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IT governance roundup

IT Governance

The Enterprise Web Advisory Committee (EWAC) met on February 8. The Strategic Information Technology Committee will regroup on March 12; the Teaching and Learning Portfolio will reconvene on March 19; the IT Architecture and New Technology Committee will meet on March 25; and EWAC will meet again on April 11.

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Last Updated: 4/11/22