Migrating to UMail
If your department plans on using the UMail Exchange system, you should set up your UMail account, which has already been created for every campus member, for @utah.edu traffic and familiarize yourself with the interfaces. Get familiar with Exchange. Practice configuring the client on a number of machines. Practice sending email and making appointments. Start thinking about the sort of email and calendar functionality that your users value and see how you will provide those services with Outlook and Exchange. (Conference room scheduling is a good example of this.) We are happy to work with you to find solutions for your department. The Outlook client is intuitive and most users love the product.
How can your department prepare? IT Managers should compile a list of their users' uNIDS and corresponding email aliases for each user. Also compile a list of all general department email addresses (i.e., email@example.com) and how those addresses are used. For example, do they redirect to one person, a group of people, or are they a separate mailbox checked by multiple users? Finally, discuss shared resources and proxies used by your department members. Are they working well in their current platform set up? Could they work better?
If you have questions about how Outlook and Exchange can meet the needs of your users, contact the Campus Help Desk at 801-581-4000 or send email to firstname.lastname@example.org to open a ticket.
Test accounts are available for campus IT managers who want to familiarize themselves with Exchange. These accounts should not be used in the same way as your main business email account. Do not use this for critical communication as this account or email sent from it could be dropped, destroyed, rebuilt, etc. To request a test account, email the Campus Help Desk at email@example.com. You'll get an email reply when your account is activated with information on accessing your account.