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Duo FAQ

Starting December 28, 2016, all current University of Utah employees (including student employees) are required to use two-factor authentication (2FA) for certain IT systems and services.

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Duo two-factor authentication enhances the security of your user credentials (e.g. uNID and CIS password) by using a secondary device to verify your identity when you access University applications. This service provides enhanced security and protects you in the event that someone manages to obtain your login credentials. Visit this Knowledge Base article for an overview on Duo 2FA.

According to the FBI and U.S. Department of Homeland Security, healthcare and higher education institutions are increasingly becoming a target for cyber criminals. Two-factor authentication decreases the chances of a security attack because the hacker cannot access data with your login credentials alone. Duo 2FA is used by multiple large universities and corporations to provide additional assurance that data is only accessed by authorized users. Visit this page for more information.

Duo's mobile app (the preferred method of authentication) works on smartphones, including Windows mobile devices, and tablets (e.g. iPad and Android tablets). You may also purchase a hardware token for $23 through the University Campus Store, as inventory permits. The hardware token will generate a series of unique letters or numbers, which you will enter into the passcode field on your device. Read more about Duo tokens

Users are advised to enroll at least two devices to avoid being locked out.

Users who would like to use the phone call or SMS options as a secondary Duo token may open a help ticket and the request will be reviewed. The U’s policy is that the phone call method and SMS method cannot be used as the primary 2FA authentication method. This policy is in place due to the cost incurred by the U each time a phone call or SMS is used to authenticate. To activate the ability to use a phone call or SMS as a secondary method, users must contact the UIT Help Desk 801-581-4000 option 1 or helpdesk@utah.edu. There is no self-service way for users to add a landline.

Exceptions to this policy: In rare circumstances, an exception may be granted by U administration. Users who feel they must use a phone call or SMS as their primary method may submit an exception request by contacting the UIT Help Desk 801-581-4000 option 1 or helpdesk@utah.edu. The request must include a justification for the exception.

Exception requests will be reviewed by U administration. The review process may take several days, possibly weeks, depending on the request queue.

To register or add a new device, visit this page or watch the how-to video here:

Last Updated: 3/17/20