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Communications Infrastructure

UIT Communications Infrastructure (UIT CI) is the foundation of integrated communication services for people on and off campus. UIT CI provides support and design; technology selection; systems management and administration; and review and development of IT policies and standards that enable and support the mission of The University of Utah. UIT CI embraces the trends in the modern workplace and helps departments implement and maintain their hybrid work environment requirements.

UIT Communications Infrastructure commits to:

  • Support and promote the productive use of technology throughout the organization
  • Guide and help departments implement and maintain their remote workforce needs
  • Use proven industry best practices
  • Ensure that all technology in place is secure, reliable, and performs as needed
  • Provide timely and effective end-user support to resolve problems and provide assistance
  • Participate with the U’s IT governance program to select quality technology solutions designed to meet university needs
  • Protect business interests and technology investments through effective IT policies and practices, including adoption of IT service management best practices
  • Foster relationships, collaboration, and unification across campus and University of Utah Health IT entities

Unit activities:

  • The Account Executives team provides guidance to departments as they look for solutions within the UIT ecosystem
  • Install, maintain, and document all voice, data, and fiber optic cable for the university, including off-campus locations and clinics
  • Assist the Facilities Management department design new buildings to meet all current data needs
  • Provide access and support of cloud services like Box, Office 365, Microsoft Teams, and Google Suite
  • Maintain physically secure production space at the Downtown Data Center that meet or exceed industry best practices for cooling, redundant electrical power, and network connectivity
  • For-fee contracted IT support services to campus departments in need of software, desktop, security, planning, implementation, and server support
  • Provide voice (phone), email and calendaring, secure messaging, voice- and web-conferencing, cable television (UTV and Xfinity), and collaboration services to the University of Utah and University of Utah Health
  • Provide departments advanced contact center solutions including SMS, IVR, call recording, and omnichannel contact solutions
  • Provide departments help with implementation of conference room solutions
  • Work with cellular carriers to improve cellular coverage on campus

Access the organizational chart

Director: Mike Ekstrom
Communications Infrastructure
The University of Utah
102 S 200 E, Suite 110
Salt Lake City, UT 84111

mike.ekstrom@utah.edu
801-587-6086

Last Updated: 4/14/21