Service monitoring

UIT is committed to unified monitoring and logging with accurate and fast reporting of degraded service.

Users demand transparency and accountability when outages occur.

That’s why unified IT service monitoring and logging provides the university with monitoring services and coordinated communication among all areas within UIT, which empowers ITS and UIT help desks with web-based analytics and dashboards.

In 2016, the U deployed IT Services Status page, uofu.status.io — a major step forward in the way that campus and clinical communities receive planned system maintenance and outage alerts. The website lets users see the status of mission-critical IT services in real time, in addition to maintenance schedules and history of maintenance events.

Integrated connections to UIT’s system monitoring tool, Orion, enable service status updates as soon as monitoring tools detect a change. If the page indicates that a service is degraded or unavailable, it means that technical teams are aware of a problem and working on a fix. Because the page is hosted independently of the university IT ecosystem, in the rare and unfortunate event of a wide-scale outage, the page will remain available for the U community.

Campus from a service monitoring perspective

At any given time, approximately 23,000 devices from campus buildings and clinics are monitored. This enables engineers to better understand the user experience and identify issues before a service disruption. Hundreds of individual applications, including MyTime (formerly UKG) and Canvas, are also monitored.

Tracking: 135,000 ports
Logging: 90TB of historical data stored
More than 90 billion unique documents processed
3.1TB/day, 35,000 campus events indexed per second

Other system status services

https://uofu.status.io/ — The U’s application health summary (access requires campus IP address)
NotifyIT alerts (login required) — A subscription-based push SMS and/or email service