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New student guide to IT resources

Welcome to the University of Utah! This guide is meant to provide you with a quick glance at some of the many IT resources you may need as a student and to direct you to answers for any questions you may have. This is by no means an exhaustive list, so if you have suggestions for something you think students should know about, email webmaster@it.utah.edu.

We also provide guides for new staff, new faculty, and IT staff.

Please consult with your department or college IT staff, who also may provide other helpful resources specific to your organization.

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Campus Alert

To specify how the university will contact you in the event of campus emergencies, official closures, and other important events, review the information under the "Campus Alert" tile in the CIS portal.

Campus IT Help Desk

The Campus IT Help Desk is staffed from 7:00 a.m. to 10:00 p.m. (MT) Monday-Friday and 8:00 a.m. to 6:00 p.m. (MT) Saturday-Sunday (11:00 p.m. to 2:00 p.m. Korea Time Monday-Friday and 12:00 a.m. to 10:00 a.m. Korea Time Saturday-Sunday).

To quickly find answers to your questions, search the IT Knowledge Base. If you still need help, call 801-581-4000 (833-981-0049 toll-free for Asia Campus).

For less urgent issues, you may also email helpdesk@utah.edu. For IT outage information, visit our IT Services Status page at uofu.status.io or follow @UofUITStatus on Twitter.

Campus Information Services (CIS)

Many university services require you to log in using your University Network ID (uNID) — which you received from Admissions when you were accepted — and password. The first time you log in to Campus Information Services (CIS) or cis.utah.edu, you will be prompted to set a new password and answer security questions.

The CIS portal contains a variety of key areas, including class tools, graduation information, grades, financial services, library research tools, and more. Please visit our help guide for information about the updated portal.

Campus maps

The University GIS team has partnered with several university groups to launch maps that help people find their way around campus and the hospital, and highlight campus assets.

Canvas

Canvas is the U’s primary online learning management system (LMS), where you can view classes, grades, and any additional content provided for your classes (videos, discussion boards, etc.). You can access Canvas by logging in with your uNID and uNID password, or by selecting “Canvas” in the CIS portal. For Canvas support, call 801-581-6112 or email classhelp@utah.edu.

Computer labs

The largest student computer lab on campus is Marriott Library Knowledge Commons. Many colleges also host labs or student workstations. For a more comprehensive list of campus computer labs, please refer to this IT Knowledge Base article.

Digital Learning Technologies

Digital Learning Technologies offers support and tutorials for Adobe products and Canvas. Students may also borrow audio, video, and imaging equipment and cables for class-related work.

Duo Security (Duo 2FA)

Students are required to use two-factor authentication (2FA) via Duo Security for certain U resource accounts and applications, including UMail, CIS, and Canvas. 2FA helps prevent unauthorized access to university email and online applications as a result of phishing schemes and other scams. To set up a Duo 2FA account, please visit the Duo Management Portal.

Exam Services

UOnline provides proctored exam support. The main campus test lab is located in Marriott Library in the UOnline Center. Extension sites also provide proctored services.

Free or discounted software

The University of Utah has several campus agreements to provide some of the most popular software to students at no cost or at a greatly reduced price. This software can be found in the Software Catalog, which you can access via CIS.

Popular free products:

Low-cost options:

Grammarly

Graduate and professional students have access to Grammarly Premium free of charge, thanks to a licensing agreement by the Graduate School. Grammarly Premium features 400 advanced checks for spelling, grammar, punctuation, context, sentence structure, and more.

IT job openings

We love our student employees! Our paid student work programs focus on mentorship and hands-on experience within an enterprise environment. We offer flexible hours and a stepping stone to full-time positions in a related field. See our UIT jobs page and SUDO (Student University Development Opportunity) website to learn more and apply.

IT org memberships

Members of the U community have access to privileged research, professional development, and other opportunities through campus membership and/or subscription to IT-related groups. They include EDUCAUSE, the Education Advisory Board, Gartner, Internet2, Westnet, and the Center for Internet Security.

IT policies

By using any part of the University of Utah network, you agree to follow the rules set forth by the chief information security officer. Please read an overview of the network acceptable use policy, and review the university's Information Resources Policy 4-002 and Information Security Policy 4-004.

IT policies that have not already been referenced, as well as future IT policies, can be found on the IT Policies page.

Libraries

There are four major libraries on campus: J. Willard Marriott Library, Spencer S. Eccles Health Sciences Library, James E. Faust Law Library, and McKay Music Library.

MobileU

With MobileU, students can connect to campus on the go. The official mobile app of the University of Utah provides a convenient way to navigate student life, helping students find their way around campus; stay up to date on news and events; and access information about helpful academic and technology resources. Features include:

  • Shuttle tracker
  • Arts Pass
  • Scholarships and financial aid
  • Health and wellness resources 

Phishing emails

The U’s Information Security Office (ISO) asks users to report suspicious emails using the Phish Alert button or by forwarding the message as an attachment to phish@utah.edu.

For more information about on how to identify or report phishing, please visit the Phish Tank, an awareness and educational website with information on phishing tactics and common red flags, or this IT Knowledge Base article.

RedPrint

RedPrint allows you to send print jobs to the RedPrint cloud to be retrieved any time at any RedPrint machine. Simply tap your UCard to the card reader at any RedPrint machine, then proceed with printing. Copiers have been strategically placed in more than 10 campus buildings, with more locations on the way.

Student profile

To update your student profile in the campus directory, follow these instructions.

Tech equipment checkouts

Through Marriott Library and Eccles Health Sciences Library, students can check out various technology/devices for a limited amount of time. In-person pickup and home delivery are available. Available equipment includes:

  • Laptops and tablets
  • Mobile hot spots
  • Cameras
  • Graphics tablets

UIT news and information resources

UIT provides a number of IT news and information resources for the U community, including our monthly Node 4 newsletter with university IT news, software announcements, employee features, and more; email news service; unplanned outage alerts and updates; and a host of websites for our teams and services.

UMail

All students have access to UMail, a free university email account on the Microsoft 365 (M365) platform. UMail is one of the primary ways the university contacts students and shares official information.

To log in: 

  • Go to www.umail.utah.edu
  • Sign in with your uNID@umail.utah.edu email address and your uNID password
  • You may be prompted to verify your identity with Duo 2FA

You can also set up UMail with a mobile or desktop email client. We recommend that you create an email alias that follows a firstname.lastname@utah.edu format.

University networks

Wired connections are available in student housing, computer labs, and office areas. Campus also has four wireless networks: UConnect, UGuest, ULink, and eduroam.

  • UConnect is a secure connection requiring a valid uNID login. Most users can visit onboard.utah.edu to connect a device.
  • UGuest is an unsecured, open-access network for visitors with limited bandwidth.
  • ULink is the university’s wireless network for Internet of Things (IoT) devices such as PlayStation, Xbox, Roku, Chromecast, etc.
  • Eduroam allows students, faculty, and staff from participating institutions to obtain internet connectivity across campus and when visiting other participating institutions.

Web conferencing and collaboration tools

The university offers several products that provide online communication and collaboration via video and voice calls, meetings, messaging, content sharing, calendering, and more. 

Xfinity on Campus — UTV

Xfinity on Campus (XOC) is a low-cost Comcast streaming service for students in Housing & Residential Education (HRE) buildings and other buildings subscribed to University Television (UTV). The UTV-administered service features a lineup of 260+ channels (PDF); thousands of on-demand programs; TV Go, which includes 60+ channels for iOS and Android; and 20 hours of cloud-hosted DVR storage per user. 

 

Last Updated: 4/8/24