Identity and Access Management (IAM) is the security discipline that enables individuals to access the right resources at the right times for the right reasons. IAM addresses the mission-critical need to ensure appropriate access to resources across heterogeneous technology environments, and to meet increasingly rigorous compliance requirements. The goal of this program is to implement an IAM platform to address University of Utah, Healthcare, and Clinics' needs to manage identity and access issues for internal and external users.
The ITSM initiative, a collaboration between Information Technology Services (ITS) and University Information Technology (UIT), will result in a more seamless service-ordering experience, increased productivity in both the hospital and campus environments, new IT service definitions, and new service management policies, processes, procedures, governance structure, and support software. The public-facing platform will remain ServiceNow, which is already being used for UIT's Knowledge Base and orderable Service Catalog.
The two IT strategic plans for both the University of Utah and UIT were presented to the Architecture and New Technology Committee (ANTC), and the Strategic Information Technology Committee (SITC) and approved by the committees in May 2016. Both plans support the overall mission and vision of the University of Utah.
UIT is upgraded the network in most campus and hospital buildings in a series of planned events. These events result in downtime (45-60 minutes) for each building as the work is completed. Any device using a wired or wireless network connection routed through the building will be affected. UIT will place posters on building entrances alerting people to the planned downtime. Planned changes are being communicated directly to the cognizant IT director/manager for each building, and changes will be updated on this webpage as they are finalized. The upgrade connects buildings to the new network backbone, resulting in increased bandwidth and improved network performance and stability for students, faculty, and staff.
UIT’s Project Management Office is a service organization that manages cross-functional IT projects to deliver business value and align with The University of Utah's strategic plan. Due to the large number of projects (200 active IT projects at any given time), the PMO primarily manages those projects that have been vetted and approved through the University's IT Governance process and President Pershing's Executive Leadership Team.