M365 access permissions change
On July 31, 2025, Microsoft SharePoint site and Microsoft 365 (M365) file permissions were changed. No sites or files were deleted or moved; only permissions were changed.
If your access to SharePoint and/or M365 files was affected, the owners of those sites/files must update permissions to allow access to intended recipients. M365 products include Excel, Word, PowerPoint, Teams, OneNote, OneDrive, and SharePoint.
Please access this IT Knowledge Base article (login required) for instructions on managing link/file permissions.
For additional help, please contact your help desk:
- UIT Help Desk: 801-581-4000
- ITS Service Desk: 801-587-6000
*Note: Some links require login.
Campus IT Help Desk
The Campus IT Help Desk supports users in an academic role, including students, faculty, staff, researchers, and affiliates.
801-581-4000
Toll-free from Asia campus:
833-981-0049
Monday – Friday, 7:00 a.m. to 10:00 p.m. Mountain Time
(11:00 p.m. to 2:00 p.m. Korea Time)
Saturday – Sunday, 8:00 a.m. to 6:00 p.m. Mountain Time
(12:00 a.m. to 10:00 a.m. Korea Time)
After-hours support
We will address nonemergency issues when regular hours resume.
To report high-priority issues with significant impact on vital university services:
- Submit an online “Report an Issue” ticket (login required).
- In the “How urgent is this issue?” section, select “High (requires immediate attention)” to alert on-call personnel.
U of U Health ITS Service Desk
The University of Utah Health ITS Service Desk supports users in direct or supporting health care roles. The desk is open 24/7 to address clinical and patient-care IT issues.
IT resource guides
Staff IT guide
- Campus Information Services
- Cellphone discounts
- Internal job openings
- Payroll and timecards