IT Service Management and the Information Technology Infrastructure Library

The Information Technology Infrastructure Library (ITIL) is a collection of best practices that arose from British government processes to manage its IT infrastructure. ITIL, the leading framework for IT service management (ITSM), is used by more than 87% of IT organizations worldwide.

More information:

• ITIL 4 history, guiding principles, and best practices
• ITIL 4 Foundations course overview
• ITIL versions: What are the differences?
  

Upcoming training dates

The ITIL 4 Foundations class provides a basic understanding of the key concepts and core practices of the ITIL framework and prepares the student for the ITIL Foundations certification exam. ITIL 4 puts an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps, and digital transformation. Please email ITSM Process Support Manager Mike Madsen, course instructor, at Michael.Madsen@hsc.utah.edu for more information.

This course is offered to University of Utah and University of Health employees for $637.  This training is offered to State of Utah (utah.gov) employees for $1,695.

Additional resources