IT Service Management and the Information Technology Infrastructure Library

The Information Technology Infrastructure Library (ITIL) is a collection of best practices that arose from British government processes to manage its IT infrastructure. ITIL, the leading framework for IT service management (ITSM), is used by more than 87% of IT organizations worldwide.

More information:

• Introduction to ITIL (PDF overview of ITIL and ITSM produced by the IT Service Management Forum)
• ITIL 4 history, guiding principles, and best practices
• ITIL 4 Foundations course overview
• ITIL versions: What are the differences?
• ITIL 2011 terms and definitions (PDF for ITIL Foundations class)
  

Upcoming training dates

The ITIL 4 Foundations class provides a basic understanding of the key concepts and core practices of the ITIL framework and prepares the student for the ITIL Foundations certification exam. ITIL 4 puts an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps, and digital transformation. Please email l ITSM Process Manager Craig Bennion, one of the course instructors, at craig.bennion@utah.edu for more information.

The price of the course for University of Utah employees is $481. The price for non-university attendees is $1,595. To register for the class, please email Bennion with the date of the class you’d like to attend.

Additional resources