UIT strategic plan

• Support the unification of student analytics for improved student success (SH)
• Implement and support the EAB Navigate and Edify project (KP)
• Manage Salesforce implementation (KP)
• Complete the replacement of DARS system with Stellic (KP)

• Roll out student engagement software, including Lucid, Feedback Fruits, Poll Everywhere (JT)
• Implement data-driven excellence in AV classroom maintenance support (JT)
• Continue to grow student-awarded Adobe Creative Skills Badging (JT)

• Establish a podcast studio in Adobe Creative Commons at Kahlert Village (JT)
• Launch IdeaLab community to facilitate learning, creation, and sharing of tech artifacts (JT)

• Guide web decisions based on the holistic strategy developed by the EWAC (KP)
• Support personalized student experience (SH)

• Provide IT support for student housing (JL)
• Provide efficient provisioning of student accounts to enable access to resources (JJ)

• Provide a unified online student roadmap for admissions, registration, and timely degree completion in mobile apps, chatbots, and CRM (KP)

• Embrace the rapidly changing cyberinfrastructure landscape and explore and deploy innovative compute and data capabilities for campus
• Work with peers in the state, region, and nation to understand, define, and implement leading practices in research computing and data for broader support of RCD infrastructure

• Align Center for High Performance Computing (CHPC) services to collaborate with researchers and other centers, institutes, IT units, and cores on campus
• Strengthen and sustain infrastructure supporting growing CHPC services, including storage

• Implement CMMC 2.0, FISMA Moderate, and NIST 800-171 Rev.2 compliance
• Develop and sustain leading practices for research data management and compliance

• Deploy innovative, advanced, and secure networking technologies (JL)
• Protect confidentiality, integrity, and availability of computing resources (JJ)
• Offer innovative, cost-effective, and capable computation and storage for diverse stakeholders

• Inform researchers and stakeholders of services
• Explore, test, and deploy novel and emerging technology
• Increase grant funding

• Automate the deployment, monitoring, and operation of research computing and data resources
• Utilize open-source commodities where appropriate

• Support the U of U Health Digital Transformation strategy (JL)

• Move U of U Health EHR Disaster Recovery to the Cloud (JL)

• Implement a generative AI platform for U of U Health (JL)

Digital Learning Technologies

• Facilitate FY26 Learning Spaces deliberations (JT)
• Train faculty, staff, and community partners on Adobe Skills at the Herriman Campus Digital Learning Center (JT)
• Provide instructional technology services through the campus Faculty Center (JT)
• Expand the use of AI in teaching, learning, research, and the workplace (JT)

Enterprise applications and integrations

• Implement process team goals to ensure 50% dedication to UIT initiatives (KP)
• Mature Salesforce implementation to coordinate, track, and measure community engagement, planned giving, and experience for the university (KP)
• Manage work on the One U PeopleSoft Finance Transformation Project and financial reporting (KP)
• Manage the Northstar Modernization Project (KP)
• Manage the RPA rollout (KP)
• Expand the use of AI in writing code (KP)
• Examine other ERP applications (KP)

Governance

• Evaluate existing space for efficient utilization (SH)
• Implement a comprehensive AI IT strategy (SH)
• Lead UIT Operational Excellence initiatives (SH)

Finance

• Centrally fund ubiquitous IT services (SH)
• Implement IT asset management and budget to fund network, storage, and server upgrade and replacement following the technology roadmap (LK)
• Follow up on financial audits (LK)
• Oversee proposals and manage ARPA, UETN, and federal grant funding (SH/LK)
• Oversee software onboarding and offboarding for applications, including Adobe, Microsoft, and Box (LK)
• Serve as the UIT lead for the UCareer initiative, coordinating shared IT positions across campus (LK)
• Support the Student Computing Fees audit and analyze student utilization data (LK)

IT security

• Enact a university-wide cybersecurity improvement plan (JJ)
• Deploy a unified cybersecurity toolset across the university (JJ)
• Measure progress toward the CIS cybersecurity standard (JJ)
• Implement procedures to quantify third-party technical risk (JJ)
• Improve university cybersecurity policies to clarify requirements (JJ)
• Unify and standardize IAM processes to improve IT security and stability (JJ)

Infrastructure

• Consolidate data centers and server rooms (JL)
• Consolidate network operations and implement replacement funding model (JL)
• Standardizde infrastructure and network architecture (JL)
• Refine help desk procedures and improve responses (JL)
• Enhance network management (JL)
• Move private data to the Downtown Data Center (JL)
• Implement a default deny network access (JL)
• Improve cell coverage and develop a 5G strategy (JL)
• Establish and mature a Cloud Center of Excellence (JL)
• Assist in establishing and maturing an AI and Automation Center of Excellence (JL)
• Consolidate/mature service monitoring (JL)
• Develop a ubiquitous service strategy (JL)
• Update the point of contact database (JL)
• Deploy network access control solution (JL)
• Expand/upgrade DDC cooling capacity (JL)
• Expand PeopleSoft disaster recovery at the Tonaquint Data Center (JL/KP)
• Mature the university’s AI web presence via AI.utah.edu (JL)
• Provide infrastructure support for the responsible AI initiative (JL)
• Expand the DDC and develop a hybrid compute strategy to support growth for research and the RAI initiative (JL/LK)

• Strategically align IT/university mission and budget (SH)
• Improve IT culture as outlined in the strategic plan (SH)
• Complete annual strategic plan (SH/AE)
• Prepare upcoming budget (LK/ALL)
• Report on cybersecurity risk to university leadership (JJ)
• Identify and mitigate cybersecurity vulnerabilities (JJ)
• Coordinate the provisioning and deprovisioning of university resources (JJ)
• Monitor and respond to cybersecurity incidents (JJ)
• Provide IT services for USHE (SH)
• Continue to review and add new enterprise software agreements (LK)
• Complete annual employee performance evaluations (SH)

• Analyze the cost structures and income of all IT services (LK)
• Balance long-term budget (LK)
• Document and analyze business cases/TCO on all key IT projects (LK)
• Refresh network, storage, and server equipment to reduce risk according to the life-cycle refresh plan (JL)
• Mature SLA discipline and monitor metrics (JL)
• Develop operations run books (JL)
• Mature product management services (JL)
• Redesign and improve processes (JL/KP)
• Mature service management processes (JL/KP)
• Support central data analytics office (KP)
• Ensure IT security, privacy, and access (JJ)

• Manage programs, portfolios, and projects (KP)
• Rationalize application portfolios (KP)
• Research and refine ERP architecture (KP)
• Increase use of delivered functionality in enterprise applications (KP)
• Continue to enhance and improve GIS with new projects and initiatives (KP)
• Mature user acceptance testing automation (KP)
• Achieve operational excellence through process analysis and design (KP)
• Continue to refine the new building IT processes with facilities project management (KP)
• Improve UIT project transparency (KP)