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New staff guide to IT resources

Welcome to the University of Utah! This guide is meant to provide you with a quick glance at some of the many IT resources you may need as a staff member and to direct you to answers for any questions you may have. This is by no means an exhaustive list, so if you have suggestions for something you think staff should know about, email webmaster@it.utah.edu.

We also provide guides for new students, new faculty, and IT staff.

Please consult with your local IT support staff, who also may provide other helpful resources specific to your organization.

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Artificial intelligence

The AI Office provides information on AI policies and use, available tools, and related events. Visit ai.utah.edu for more information.

Campus alerts and IT incident alerts

To specify how the university will contact you in the event of campus emergencies, official closures, and other important events, review the information under the "Campus Alert" tile in the CIS portal.

Once you're signed up for campus alerts, you can also sign up to receive notices of campus network outages or other IT problems through our NotifyIT service. You may also visit our IT Services Status page at uofu.status.io.

Campus and hospital help desks

Many departments and/or colleges have internal IT staff who should be considered the first contact for IT questions or issues.

The Campus IT Help Desk is staffed from 7:00 a.m. to 10:00 p.m. (MT) Monday-Friday and 8:00 a.m. to 6:00 p.m. (MT) Saturday-Sunday (11:00 p.m. to 2:00 p.m. Korea Time Monday-Friday and 12:00 a.m. to 10:00 a.m. Korea Time Saturday-Sunday).

To quickly find answers to your questions, search the IT Knowledge Base. If you still need help, call 801-581-4000 (833-981-0049 toll-free for Asia campus). 

For less urgent issues, you may also email helpdesk@utah.edu. For IT outage information, visit our IT Services Status page at uofu.status.io.

University of Utah Health employees should contact internal department IT staff first if possible. The University of Utah Health ITS Service Desk can be reached at 801-587-6000.

Campus directory information

To update your profile in the public campus directory, follow these instructions.

Campus Information Services (CIS)

Many university services require you to log in using your University Network ID (uNID) — which you received on your first day — and password. The first time you log in to Campus Information Services (CIS) or cis.utah.edu, you will use a default date-of-birth password in a MMDDYY format. You will then be prompted to answer security questions and set a permanent password.

The CIS portal contains a variety of employee self-service apps that allow you to view or change your information, including payroll and taxes, benefits, personal info, and more. Please access our help guide for information about updates to the portal.

Cellphone discounts

University faculty and staff are eligible for cellphone discounts from various carriers.

Duo 2FA

All University of Utah students, faculty, staff, affiliates, and alumni, and University of Utah Health personnel must use two-factor authentication (2FA) through Duo for certain online U applications and IT systems, including UMail and CIS. 2FA helps prevent unauthorized access to university email accounts as a result of phishing schemes. To set up your Duo 2FA account, please visit the Duo Management Portal.

Free or discounted software

The University of Utah has several campus agreements to provide some of the most popular software to staff at no cost or at a greatly reduced price. This software can be found at the Office of Software Licensing (OSL). Use on university-owned machines is usually free, and home-use licenses are available for purchase. Products include:

IT job openings

We love our employees! Visit our jobs page website to learn more and apply for UIT and University of Utah Health IT jobs.

IT org memberships

Members of the U community have access to privileged research, professional development, and other opportunities through campus membership and/or subscription to IT-related groups. They include EDUCAUSE, the Education Advisory Board, Gartner, Internet2, Westnet, and the Center for Internet Security.

IT policies

Please review the university’s Information Resources Policy 4-002 and Information Security Policy 4-004.

IT policies that have not already been referenced, as well as future IT policies, can be found on the IT Policies page.

Payroll and timecards

Payroll reporting for university employees is managed through MyTime. To view or approve your timecard, select “Sign in to MyTime” and log in with your uNID and password. The way your timecard is displayed will vary depending on whether you are hourly or salaried. Contact the Payroll department at 801-581-7873 if you have any questions.

Personal information in CIS

You can change your home address, phone number, emergency contacts, email address, and more through the CIS portal. Simply log in with your uNID and password, and select the “Change Bio/Demo Info” tile.

Phishing emails

The U’s Information Security Office (ISO) asks users to report suspicious emails using the Phish Alert button or by forwarding the message as an attachment to phish@utah.edu.

For more information about on how to identify or report phishing, please visit the Phish Tank, an awareness and educational website with information on phishing tactics and common red flags, or this IT Knowledge Base article.

RedPrint

RedPrint allows you to send print jobs to the RedPrint cloud to be retrieved any time at any RedPrint machine. Simply tap your UCard to the card reader at any RedPrint machine, then proceed with printing. Copiers have been strategically placed in more than campus 10 buildings, with more locations on the way.

Telephone service

If you need a telephone line, handset, or additional telephone features, please complete this IT Service Catalog request.

UIT Service Guide

The UIT Service Guide provides a glance at UIT services and resources, and highlights how we support our partners.

UMail

All staff members have access to UMail, a free university email account on the Microsoft 365 (M365) platform. UMail is one of the primary ways the university contacts staff and shares important information or alerts.

To log in:

  • Go to www.umail.utah.edu
  • Sign in with your uNID@umail.utah.edu email address and your uNID password
  • Verify your identity with Duo 2FA

You can also set up UMail with a mobile or desktop email client. We recommend that new users create an email alias that follows a firstname.lastname@utah.edu format.

University networks

Wired connections are available in most office areas and computer labs. Campus also has four wireless networks: UConnect, UGuest, ULink, and eduroam.

  • UConnect is a secure connection requiring a valid uNID login. Most users can visit onboard.utah.edu to connect a device.
  • UGuest is an unsecured, open-access network for visitors with limited bandwidth.
  • ULink is the university’s wireless network for Internet of Things (IoT) devices, such as PlayStation, Xbox, Roku, Chromecast, etc.
  • Eduroam allows students, researchers, and staff from participating institutions to obtain internet connectivity across campus and when visiting other participating institutions.

VPNs

Virtual private networks (VPNs) allow members of the U community to remotely and securely access the campus and department networks. For instructions on how to connect to the campus Palo Alto GlobalProtect VPN, access this IT Knowledge Base article.

Web conferencing and collaboration tools 

The university offers a couple of products that provide online communication and collaboration via video and voice calls, meetings, messaging, content sharing, calendering, and more.

Last Updated: 3/26/26