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UMail Exchange Online migration trouble?

If you are experiencing issues accessing your UMail account through Outlook Web Access (OWA), please ensure that you have cleared your web browser's cache and cookies, and are using the full web address (www.umail.utah.edu). Those trying to access OWA without entering "www." before the web address may be unable to reach their UMail accounts.

Please visit this IT Knowledge Base article for more information about the migration and self-service support.

New staff guide to digital resources

Welcome to the University of Utah! This guide is meant to provide you with a quick glance at some of the many digital resources you may need as a staff member and to direct you to answers for any questions you may have. This is by no means an exhaustive list, so if you have suggestions for something you think staff should know about, email webmaster@it.utah.edu.

We also provide guides for new students, new faculty, and IT staff.


Please consult with your local IT support staff, who also may provide other helpful resources specific to your organization.


University networks

Wired connections are available in most office areas and computer labs. Campus also has four wireless networks: UConnect, UGuest, ULink, and eduroam.

  • UConnect is a secure connection requiring a valid uNID login. Most users can visit onboard.utah.edu to connect a device.
  • UGuest is an unsecured, open-access network for visitors with limited bandwidth.
  • ULink is the university’s wireless network for Internet of Things (IoT) devices, such as PlayStation, Xbox, Roku, Chromecast, etc.
  • Eduroam allows students, researchers, and staff from participating institutions to obtain internet connectivity across campus and when visiting other participating institutions.

Campus Information Services (CIS)

Many university services require you to log in using your University Network ID (uNID) — which you received on your first day — and password. The first time you log in to Campus Information Services (CIS) or cis.utah.edu, you will use a default date-of-birth password in a MMDDYY format. You will then be prompted to answer security questions and set a permanent password.

The CIS portal contains a variety of employee self-service apps that allow you to view or change your information, including payroll and taxes, benefits, personal info, cellphone reimbursements, and more. Please see our help guide for information about updates to the portal.

UMail

All staff members have access to UMail, a free university email account on the Microsoft Office 365 (O365) platform. UMail is one of the primary ways the university contacts staff and shares important information or alerts.

To log in:

  • Go to www.umail.utah.edu
  • Sign in with your uNID@umail.utah.edu email address and your uNID password
  • You may be prompted to verify your identity with Duo 2FA

You can also set up UMail with a mobile or desktop email client. We recommend that new users create an email alias that follows a firstname.lastname@utah.edu format.

Duo Security (Duo 2FA)

As of September 15, 2020, all University of Utah faculty and staff, including student employees with access to sensitive or restricted data, and University of Utah Health personnel must use two-factor authentication (2FA) through Duo Security for UMail and Microsoft Office 365 apps, including Skype for Business and Teams. 2FA helps prevent unauthorized access to university email accounts as a result of phishing schemes. To set up your Duo 2FA account, please visit the Duo Management Portal.

VPNs

Virtual private networks (VPNs) allow members of the U community to remotely and securely access the campus network. For instructions on how to connect to the campus VPNs with an iOS device, access this UIT Knowledge Base article.

Free or discounted software

The University of Utah has several campus agreements to provide some of the most popular software to staff at no cost or at a greatly reduced price. This software can be found at the Office of Software Licensing (OSL). Use on university-owned machines is usually free, and home-use licenses are available for purchase. Products include:

Web conferencing and collaboration tools 

The university offers several products that provide online communication and collaboration via video and voice calls, meetings, messaging, content sharing, calendering, and more.

Telephone service

If you need a telephone line, handset, or additional telephone features, please access this UIT Knowledge Base article.

Cellphone discounts

University faculty and staff are eligible for cellphone discounts from various carriers.

RedPrint

RedPrint allows you to send print jobs to the RedPrint cloud to be retrieved any time at any RedPrint machine. Simply tap your UCard to the card reader at any RedPrint machine, then proceed with printing. Copiers have been strategically placed in more than campus 10 buildings, with more locations on the way.

Campus maps

The University GIS team has partnered with several university groups to launch maps that help people find their way around campus and the hospital, and highlight campus assets.

Campus and hospital help desks

Many departments and/or colleges have internal IT staff who should be considered the first contact for IT questions or issues.

The Campus Help Desk is staffed 24/7/365. To quickly find answers to your questions, search the UIT Knowledge Base. If you still need help, call 801-581-4000, option. 1. For less urgent issues, you may also email helpdesk@utah.edu. For IT outage information, visit our IT Services Status page at uofu.status.io or follow @UofUITStatus on Twitter.

University of Utah Health employees should contact internal department IT staff first if possible. The University of Utah Health ITS Service Desk can be reached at 801-587-6000.

Campus alerts and IT incident alerts

To specify how the university will contact you in the event of campus emergencies, official closures, and other important events, review the information under the "Campus Alert" tile in the CIS portal.

Once you're signed up for campus alerts, you can also sign up to receive notices of campus network outages or other IT problems through our NotifyIT service. You may also visit our IT Services Status page at uofu.status.io or follow @UofUITStatus on Twitter.

Campus directory information

To update your profile in the public campus directory, follow these instructions.

Personal information in CIS

You can change your home address, phone number, emergency contacts, email address, and more through the CIS portal. Simply log in with your uNID and password, and select the "Change Bio/Demo Info" tile.

Payroll and timecards

Payroll reporting for university employees is managed through KRONOS. To view or approve your timecard, select “Sign in to KRONOS” and log in with your uNID and password. The way your timecard is displayed will vary depending on whether you are hourly or salaried. Contact the Payroll department at 801-581-7873 if you have any questions.

Direct deposit or W-4 tax information

You can also update your direct deposit and tax information through CIS. Once logged in, select the "Payroll, Taxes and Salary" tile. 

Human Resources tools and training

The university's HR department provides campus faculty and staff a number of helpful tools, training, and resources, including a total compensation estimator, a new employee resources page, and many professional development and certification courses.

The Hospitals and Clinics HR department serves University of Utah Health clinical and nonclinical staff. Check out the employee quick links page for FAQs about benefits, parking, time keeping, and much more.

Job openings

You can view a list of open positions by visiting the University of Utah Employment website. To see internal positions available to current U employees only, log in to CIS and select the "University Internal Jobs" tile.

Libraries

There are four major libraries on campus: J. Willard Marriott Library, Spencer S. Eccles Health Sciences Library, James E. Faust Law Library, and McKay Music Library.

UIT news and information resources

UIT provides a number of IT news and information resources for the U community, including our monthly Node 4 newsletter with university IT news, software announcements, employee features, and more; @UofUIT, @UofU_ISO, and @UofUITStatus Twitter accounts; email news service; unplanned outage alerts and updates; and a host of websites for our teams and services.

UIT Service Guide

The UIT Service Guide gives a glance at UIT services and resources, highlights how we support our partners, and is designed for printing individual pages for meetings as needed.

IT job openings

We love our employees! See our jobs page website to learn more and apply for UIT, Center for High Performance Computing (CHPC), and University of Utah Health IT jobs.

IT org memberships

Members of the U community have access to privileged research, professional development, and other opportunities through campus membership and/or subscription to IT-related groups. They include EDUCAUSE, the Education Advisory Board, Gartner, Internet2, Westnet, and the Center for Internet Security.

IT policies

By using any part of the University of Utah network, you agree to follow the rules set forth by the chief information security officer. Please read an overview of the network acceptable use policy, and review the university's Information Resources Policy 4-002 and Information Security Policy 4-004.

IT policies that have not already been referenced, as well as future IT policies, can be found on the IT Policies page.

Last Updated: 10/21/21