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Top 10 Help & Support Topics

• UConnect Wireless Access

• Syncing UMail messages, calendar and contacts with Exchange ActiveSync

• AnyConnect and 2FA

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System status
Planned downtime

  @UofUITStatus

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Planned changes: Multiple dates - Active Directory maintenance; 2017/07/26 - Storage decommission; 2017/07/27 - Server shutdown

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Skype/Lync

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how are we doing? [survey]

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Help Desk Service Metrics, 2016 (.pdf)

Help Desk Service Metrics, 2015 (.pdf)

Help Desk Service Metrics, 2014 (.pdf)

Help Desk Service Metrics, 2008-2013 (.pdf)

Campus Help Desk Org Chart