Need help with Duo 2FA?

Before you contact the Campus IT Help Desk for assistance, please visit these IT Knowledge Base articles for information on setting up, troubleshooting, and buying tokens for Duo 2FA:

Overview
Adding/changing a device
Changing the order of default devices
Troubleshooting
Tokens

Campus IT Help Desk

Or get help from an expert

For the quickest response:

Submit an online "Report an Issue" ticket (login required).
In the “How urgent is this issue?” section, select "High (requires immediate attention)"

Call the Campus IT Help Desk:
801-581-4000

Toll-free from Asia campus:
833-981-0049

Monday – Friday, 7:00 a.m. to 10:00 p.m. Mountain Time
(10:00 p.m. to 1:00 p.m. Korea Time)
Saturday – Sunday, 8:00 a.m. to 6:00 p.m. Mountain Time
(11:00 p.m. to 9:00 a.m. Korea Time)

For urgent issues after hours:
U.S. callers: Please leave a voicemail
message to receive a call back when regular hours resume

Asia campus callers: Please call during regular hours, or send an email to helpdesk@utah.edu

Hospital Service Desk
(801) 587-6000

For less-urgent issues:

Email helpdesk@utah.edu

Email inbox is monitored:
Monday – Friday, 7:00 a.m. to 10:00 p.m. Mountain Time
(10:00 p.m. to 1:00 p.m. Korea Time)
Saturday – Sunday, 8:00 a.m. to 6:00 p.m. Mountain Time
(11:00 p.m. to 9:00 a.m. Korea Time)

Emails received after hours will be answered when regular hours resume.

Hospital Service Desk
ServiceDesk@hsc.utah.edu