@uofUITStatus
New Student Guide
A list of some of the many digital resources you may need as a student at the U.
New Faculty Guide
A list of some of the many resources you may need as a faculty member at the U.
New Staff Guide
A list of some of the many resources you may need as a staff member at the U.
IT Staff Guide
A list of informational, news, and support options to help IT staff on campus.
Top 10 Help & Support Topics
- Reset or change uNID password
- UConnect wireless access
- About UMail (set-up instructions)
- Set up UMail on a mobile device
- Using the virtual private nework (VPN)
- Set a UMail alias
- Set up UMail for Outlook 2013 for Windows
- Protect your computer or device
- Microsoft Outlook support
- Skype for Business
Skype for Business
Need help? Download Skype for Business (WIN|MAC) for free, then let a Help Desk agent connect to your computer remotely.
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Help Desk Service Metrics, 2018 (.pdf)
Help Desk Service Metrics, 2017 (.pdf)
Help Desk Service Metrics, 2016 (.pdf)
Help Desk Service Metrics, 2015 (.pdf)
Help Desk Service Metrics, 2014 (.pdf)