Campus Help Desk
Or get help from an expert
For quickest response:
Talk to a Help Desk agent
801-581-4000 x 1
Monday–Friday, 7:00 a.m. – 10:00 p.m.
Saturday–Sunday, 8:00 a.m. – 6:00 p.m.
After hours: For urgent issues, leave a voicemail
message for a call-back by the following morning.
For less-urgent issues:
Email helpdesk@utah.edu
Email inbox is monitored
Monday–Friday, 7:00 a.m. – 10:00 p.m.
Saturday–Sunday, 8:00 a.m. – 6:00 p.m.
Emails received after hours will be
responded to the following morning.
Student IT guide
A list of some of the many digital resources you may need as a student at the U.
Faculty IT guide
A list of some of the many resources you may need as a faculty member at the U.
Staff IT guide
A list of some of the many resources you may need as a staff member at the U.
IT staff guide
A list of informational, news, and support options to help IT staff on campus.
Top help and support topics
- Migration from Skype for Business to Microsoft Teams
- UMail migration to Microsoft Exchange Online (cloud)
- Set up UMail in Microsoft Outlook for Windows computers (desktops and laptops)
- Set up UMail in Outlook for iOS mobile devices
- About UMail (set-up instructions)
- Reset or change uNID password
- UConnect wireless access
- Using the virtual private nework (VPN)
- Set a UMail alias
- Protect your computer or device
- Microsoft Outlook support
- Skype for Business
Skype for Business
Need help? Download Skype for Business (WIN|MAC) for free, then let a Help Desk agent connect to your computer remotely.
- Help Desk Service Metrics, 2020 (.pdf)
- Help Desk Service Metrics, 2019 (.pdf)
- Help Desk Service Metrics, 2018 (.pdf)
- Help Desk Service Metrics, 2017 (.pdf)
- Help Desk Service Metrics, 2016 (.pdf)
- Help Desk Service Metrics, 2015 (.pdf)
- Help Desk Service Metrics, 2014 (.pdf)
- Help Desk Service Metrics, 2008-2013 (.pdf)