Campus Help Desk
Or get help from an expert
For quickest response:
Talk to a Help Desk agent
801-581-4000 x 1
Monday–Friday, 7:00 a.m. – 10:00 p.m.
Saturday–Sunday, 8:00 a.m. – 6:00 p.m.
After hours: For urgent issues, leave a voicemail
message for a call-back by the following morning.
For less-urgent issues:
Email helpdesk@utah.edu
Email inbox is monitored
Monday–Friday, 7:00 a.m. – 10:00 p.m.
Saturday–Sunday, 8:00 a.m. – 6:00 p.m.
Emails received after hours will be
responded to the following morning.
New Student Guide
A list of some of the many digital resources you may need as a student at the U.
New Faculty Guide
A list of some of the many resources you may need as a faculty member at the U.
New Staff Guide
A list of some of the many resources you may need as a staff member at the U.
IT Staff Guide
A list of informational, news, and support options to help IT staff on campus.
Top Help & Support Topics
- UMail and Office 365 apps security upgrade
- Set up UMail in Microsoft Outlook for Windows computers (desktops and laptops)
- Set up UMail in Outlook for iOS mobile devices
- About UMail (set-up instructions)
- CIS portal quick tips
- Reset or change uNID password
- UConnect wireless access
- Using the virtual private nework (VPN)
- Set a UMail alias
- Protect your computer or device
- Microsoft Outlook support
- Skype for Business
Skype for Business
Need help? Download Skype for Business (WIN|MAC) for free, then let a Help Desk agent connect to your computer remotely.
Help Desk Service Metrics, 2018 (.pdf)
Help Desk Service Metrics, 2017 (.pdf)
Help Desk Service Metrics, 2016 (.pdf)
Help Desk Service Metrics, 2015 (.pdf)
Help Desk Service Metrics, 2014 (.pdf)