UMail Exchange Online migration trouble?
Outlook Web Access users:
- Clear your web browser's cache and cookies
- You must use the full web address, including the "www." (www.umail.utah.edu)
Please visit this IT Knowledge Base article for more information about the migration and self-service support.
Campus Help Desk
Or get help from an expert
For quickest response:
Talk to a Help Desk agent:
801-581-4000 x 1
Toll-free from Asia campus:
833-981-0049
Monday – Friday, 7:00 a.m. – 10:00 p.m. MST
(10:00 p.m. – 1:00 p.m. KST)
Saturday – Sunday, 8:00 a.m. – 6:00 p.m. MST
(11:00 p.m. – 9:00 a.m. KST)
For urgent issues after hours:
U.S. callers: please leave a voicemail
message to receive a call back when regular hours resume
Asia campus callers: please call during regular hours, or send an email to helpdesk@utah.edu
For less-urgent issues:
Email helpdesk@utah.edu
Email inbox is monitored:
Monday – Friday, 7:00 a.m. – 10:00 p.m. MST
(10:00 p.m. – 1:00 p.m. KST)
Saturday – Sunday, 8:00 a.m. – 6:00 p.m. MST
(11:00 p.m. – 9:00 a.m. KST)
Emails received after hours will be answered when regular hours resume.
Student IT guide
A list of some of the many digital resources you may need as a student at the U.
Faculty IT guide
A list of some of the many resources you may need as a faculty member at the U.
Staff IT guide
A list of some of the many resources you may need as a staff member at the U.
IT staff guide
A list of informational, news, and support options to help IT staff on campus.
Top help and support topics
- Migration from Skype for Business to Microsoft Teams
- UMail migration to Microsoft Exchange Online (cloud)
- Set up UMail in Microsoft Outlook for Windows computers (desktops and laptops)
- Set up UMail in Outlook for iOS mobile devices
- About UMail (setup instructions)
- Reset or change uNID password
- UConnect wireless access
- Using the virtual private nework (VPN)
- Set a UMail alias
- Protect your computer or device
- Microsoft Outlook support
Microsoft Teams
Need help? Download Microsoft Teams (desktop/mobile) for free, then let a Help Desk agent connect to your computer remotely.
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