Device support

UIT service techs, including embedded staff across campus, analyze, troubleshoot, and repair IT systems, hardware, and peripherals. Services are provided via contractual or memorandum of understanding (MOU) agreements.

University Campus Computer Support (UCCS)

Hardware installation and support

Software installation and support

OS installation and configuration

Manual and automated software and OS upgrades and patching

Server consultation for specialized servers or applications

Active Directory organizational unit group policies and preferences

File service access via AD mapping, Box Drive, etc.

Storage management — on-premises and in UBox

Local and network printer setup and configuration

Email/PDA integration support

DHCP/IP management configuration via Infoblox

System password maintenance

Virus and spyware protection and removal

End user software education

Troubleshooting and problem resolution

End user IT security audits

Email client support and email alias creation and maintenance

Campus IT support liaison