Internal documenation

UIT’s Strategic Communication team provides UIT units with a full suite of internal documentation services to support the ever-increasing importance of comprehensive, accurate, and up-to-date documentation.

Strategy consultation

Review the current state, identify content and format gaps, and help teams achieve their documentation goals.

Documentation templates

Produce disaster recovery workbooks, reporting and project summaries, and test use cases.

Process documentation

Create employee onboarding and offboarding lists, best practices, and troubleshooting guides.

Project documentation

Develop standard operating procedures, technology/service architecture, and work procedures.

Coding repository documentation

Record READMEs, configurations, and codebase topology.

Pre-retirement knowledge capture

Capture insights of long-term employees before they leave.

Recent projects

Avaya admin service coordinator training
WSO2 automation data capture template
Security camera network topology
Elevated access process analysis and strategy documentation

Common tools

Atlassian/Confluence (Wiki)
GitHub (e.g., CHPC instance)
Microsoft SharePoint/OneDrive
ServiceNow
UBox