Welcome to
University Support Services
Designing and delivering the systems that enable learning, work, and connection across campus.
Who we are
Empowering you at the U
University Support Services (USS) delivers enterprise applications, technical services, and delivery expertise that support students, faculty, staff, and campus partners. USS teams design, build, and sustain the systems that power core university operations and student experiences.
What we do
Support campus through technology
Application delivery
Design and deliver enterprise and student-facing applications.
System support
Support core administrative and academic systems.
Technical expertise
Provide product management, engineering, QA, UX/UI, and security expertise.
USS teams and disciplines
Specialized teams built to support your systems and initiatives
USS is organized into specialized teams and disciplines. Some teams support specific systems, while others provide expertise across projects.
Engineering
Secure, stable PeopleSoft ERP and web applications to support our campus and hospital customers.
Enterprise ERP & Business Systems Product Management
Oversight, development, and support of enterprise ERP, auxiliary, research, and GIS systems that enable the university’s core administrative and operational services.
HR Product Management
Intake, prioritization, and coordination of HR-related technology work, ensuring central HR teams are supported from request through delivery.
Quality Assurance & Release Management
Testing and release coordination to improve system quality and stability.
Salesforce & CRM Services
Salesforce-based solutions that support student services, communications, and data-driven decision-making
Student Product Management
Planning, prioritization, and delivery coordination for student technology initiatives.
Web Support & Usability
End-to-end support for websites, forms, and calendars, ensuring the campus online presence is functional, accessible, and built around real user needs.
Not sure what you're looking for?
If you’re unsure which USS team supports your need, start with your existing campus or UIT contact, such as a Product Manager, central HR team, or the UIT Help Desk. They can help route your request to the appropriate USS team.
USS News
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U web editors make final push to meet April federal digital accessibility deadline
University web editors, instructors, and others are working to address accessibility challenges ahead of major federal requirements that will reshape how digital content is created and maintained.
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Employee Feature: From quartz to queries -- Carrie Felton finds patterns in minerals and Salesforce
Carrie Felton has “always been drawn to systems and structures and patterns.” The affinity shows up everywhere — in her day job designing Salesforce solutions, in the genealogical database she built to track the lineage of her extended family of 200, and in the geometric lattices of her rock and gem collection.
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GIS team discusses 2026 roadmap, updates to the U's most accessed maps
With new team roles and refreshed technology, UIT’s GIS team continues to position itself as a central partner for campus services that rely on geospatial data and interactive mapping.
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UIT Leadership Spotlight: Emily Jacoby, manager, Web Support & Usability
Jacoby's new role blends her background in communication and user experience with technology and leadership, which she defines as continuous learning and shared growth.
