University Support Services
Salesforce & Customer Relationship Management (CRM)
About
Salesforce & CRM Services partners with campus departments to design, build, and support scalable Salesforce solutions that improve student experiences, streamline operations, and support data-informed decision-making.
Services
Salesforce application development and configuration
Design and support Salesforce solutions that replace manual processes with scalable, secure systems
Case management and service desk solutions
Build and support Salesforce-based case management systems for routing, tracking, and reporting
Workflow automation and integrations
Automate intake, approval, and life-cycle workflows across Salesforce and integrated systems
Marketing Cloud communications
Design and manage automated email campaigns and communications at scale
Application and program life-cycle management
Support application, enrollment, and program workflows from submission through completion
Reporting and analytics
Provide dashboards and insights to support operational and strategic decision-making
CRM strategy and pre-project consultation
Help teams assess readiness and plan sustainable Salesforce solutions
User training and enablement
Provide training and documentation to support adoption and long-term sustainability
Our team
Barb Iannucci
Director for Digital Experience & CRM
Josh Barton
Salesforce Administrator I
Michelle Boyd
Principle Salesforce Administrator
Carrie Felton
Salesforce Administrator IV
Arainna Forth
Salesforce Sr. Manager
Nikhila Kasha
Salesforce Marketing Cloud Administrator
Doug Lloyd
Salesforce Developer
Mythri Mani
Salesforce Administrator III
Andrew Nelson
Salesforce Administrator III
Kathryn Reese
Salesforce Data Analyst II
Isabelle Solvang
Salesforce Administrator I
Interested in learning more?
For student-focused Salesforce support, please email crm@it.utah.edu.
For University Connected Learning Salesforce support, please email uclsupport@utah.edu.