Core Infrastructure Services
The University of Utah’s Core Infrastructure Services team works closely with local network administrators to support, monitor, and optimize network performance while maximizing network security and availability. Network services include enterprise networking, wireless, firewall, load balancing, and virtual private networks.
Recent News
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UIT leader Syndi Haywood retires after 41 years of service
After 41 years of unwavering dedication to the University of Utah and University of Utah Health, UIT leader Syndi Haywood retired on April 16, closing a remarkable period of technological advancement for the organization.
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Network News/PMO Corner: NAC project progresses, adds resources to speed rollout
As of April 1, the project team had worked with more than 20 U organizations to implement network access control in 12 areas. The team has also added a U of U Health project manager and outside contractor, and begun collaborating with the U’s Network Architecture Community of Practice.
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PMO Corner: UIT supports public safety services in U's P3 housing complex
Though UIT’s role will be more limited than in the past, its efforts are integral to the success of a long-term, $155 million student housing initiative underway south of Kahlert Village. The new residential complex is expected to open in fall 2026.
WI-FI GUIDES
Access the university's VPN with GlobalProtect
To access certain resources on the University of Utah network, university employees and students working or studying remotely should use the Palo Alto GlobalProtect virtual private network (VPN) client.
Please note that the VPN is not required for many commonly accessed online services (e.g., UMail , Canvas, MyTime, and Campus Information Services). Use your home network for streaming music and video, browsing the internet, etc.
The U's wireless networks
- UConnect is a secure connection requiring a valid uNID and password — visit onboard.utah.edu to connect a device
- UGuest is an unsecured, open-access network for visitors with limited bandwidth
- ULink is the U's wireless network for Internet of Things (IoT) devices
- Eduroam gives students, faculty, and staff to secure internet connectivity across campus and when visiting participating institutions
Are you a good Wi-Fi citizen?
It may not be obvious at first, but what you do can affect Wi-Fi performance for those around you. Setting up your own wireless hot spot or router will create connectivity issues for those around you. Good etiquette is necessary for everyone to get the connection they need!
Topics include:
- Choose your connection wisely
- Wired connections have benefits
- Stop sending mixed signals
Tips & resources
Telecommuting tips
Compared to working on campus, telecommuting can present different information security risks, especially when it comes to network security, data storage, and physical security. By following these information security best practices, you can help protect yourself and the university from cyberthreats.
Cloudpath detected as a virus
Virus detection software may identify Cloudpath (onboard.utah.edu) as a virus. If this happens, users may have to update their virus definitions and security content.
Cloudpath is the certificate security software integrated with onboard.utah.edu.
TOP SERVICES
(Service Portal requires login)
HELPFUL LINKS
- Information Security Office
- Center for High Performance Computing — Perfsonar
- Utah Education Network
- Internet2 Network Operations Center
- Network Services org chart
U OF U IT NEWS
HELP DESK
Urgent? 801-581-4000
Less urgent? helpdesk@utah.edu