Planned work and changes
These selected IT changes are not expected to cause service outages. Should you notice service issues during a planned work/change event, please call us: Campus Help Desk: 801-581-4000; Hospital Service Desk: 801-587-6000.
For planned service downtime, visit the IT Systems Status page.
The U schedules IT change moratoriums throughout the year as approved by the Change Advisory Board (CAB).
Upcoming work
| Start | End | Description | Scope |
|---|---|---|---|
| 2025/04/22, 5:00 p.m. | 2025/04/22, 5:00 p.m. |
UIT’s Identity & Access Management (IAM) team will update the SSL certificate for Duo Auth Proxy. If you have a host that connects to duoauthproxy.id.utah.edu and it stops working after the update, you may need to trust the new certificate to ensure your users can authenticate. For assistance with obtaining the new certificate, please contact the IAM team at IAM-team@utah.edu. |
Duo Auth Proxy SSL certificate |
| 2025/05/05 | 2025/05/05 |
UIT’s Digital Learning Technologies (DLT) will change the minimum version requirement for University of Utah Zoom accounts to version 6.3.5. After the change, users with Zoom versions older than 6.3.5 will be prompted to update their clients. To upgrade the app, select the “Update” button in the prompt window. |
Zoom |
Past work
| Start | End | Description | Scope |
|---|---|---|---|
|
2025/03/18, 9:00 p.m. |
2025/03/18, 11:00 p.m. |
UIT will conduct planned maintenance on Avaya session border controllers. The update will fix a known audio issue with Avaya Workplace and Workplace for Agent softphones and Avaya J179 phones with the red background. |
Avaya |
|
2024/11/19, 8:00 p.m. |
2024/11/19, 10:00 p.m. |
The Identity & Access Management team upgraded the Shibboleth instance, a major component of the university’s single sign-on system. |
Shibboleth |
|
2024/07/20, 2:00 a.m. |
2024/07/20, 6:00 a.m. |
ServiceNow upgrade to Vancouver release (release notes) |
ServiceNow |