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Planned Work & Changes

The selected work and IT changes listed here are not expected to cause service outages. Should you observe unanticipated service degradation during a planned work/change event, please call your Help Desk as soon as possible: Campus Help Desk: 801-581-4000, opt. 1; Hospital Service Desk: 801-587-6000.

For current service status information and planned maintenance events that cause service downtime, visit the IT Systems Status page.

UIT and Information Technology Services (ITS) schedule change moratoriums throughout the year as approved by the UIT/ITS Change Advisory Board (CAB). 2018 change moratorium schedule

Upcoming Work
Start End Description Scope
2018/08/21, 7:30 p.m. 2018/08/23, 10:30 p.m.

Active Directory (AD) maintenance

Active Directory
2018/09/05 2018/09/05

SMTP port 25 will be blocked. Prior to Sept. 5, all servers/clients sending email to/from campus must be changed to use “” Organizations that have an ISO-approved inbound SMTP server should work with the UMail team to change their MX records to point to “” Subsequently, the UMail team will route email to the servers internally. More information:

SMTP port 25
2018/09/18, 7:30 p.m. 2018/09/20, 10:30 p.m.

Active Directory (AD) maintenance

Active Directory
2018/10/16, 7:30 p.m. 2018/10/18, 10:30 p.m.

Active Directory (AD) maintenance

Active Directory
2018/11/13, 7:30 p.m. 2018/11/15, 10:30 p.m.

Active Directory (AD) maintenance

Active Directory
2018/12/18, 7:30 p.m. 2018/12/20, 10:30 p.m.

Active Directory (AD) maintenance

Active Directory
2019/01/31 2019/01/31
Box is discontinuing support for WebDAV. UBox users on WebDAV should migrate to an alternative Box tool such as Box Drive or Box WebApp. [Box Community info page]
Box WebDAV
Past Work
Start End Description Scope
2018/08/09, 9:00 p.m. 2018/08/09, 11:00 p.m.

Code upgrade on critical, standard and Downtown Data Center virtual firewalls.

Firewall maintenance
2018/08/08, 6:00 a.m. 2018/08/08, 7:00 a.m.

Load testing on the following PeopleSoft systems/applications in the production environment: Degree Audit Reporting System (DARS), Class Schedule, Add/Drop Class, Enrollment Summary, Customer Accounts, Financial Aid, Central Authentication Service (CAS) login, and Unified Navigation.

Load testing
2018/08/05, 7:00 a.m. 2018/08/05, 7:05 a.m.

Domain trust created between and

Active Directory and UMail
2018/07/31 2018/07/31
Box discontinued support for Box Drive, Box Sync, Notes for Desktop, and Box Tools on Mac OS 10.11. Users should ensure Mac OS devices are running one of the latest Mac OS versions (10.12 or 10.13). [Box Community info page]
Box support on certain applications discontinued
2018/07/31, 7:00 p.m. 2018/07/31, 8:00 p.m.
Migration of DNS from the current B1-4 infrastructure to the new AnyCast environment.
DNS migration
2018/07/25, 8:00 p.m. 2018/07/25, 9:00 p.m.
Moved to a new web server.
Website maintenance
2018/07/17, 7:30 p.m. 2018/07/19, 10:30 p.m.

Active Directory (AD) maintenance

Active Directory
2018/07/17, 9:00 p.m. 2018/07/17, 10:00 p.m.

Code upgrade on the R1-R2 Wi-Fi node to fix a known bug.

Wireless network
2018/07/17, 6:00 a.m. 2018/07/17, 6:00 a.m.

Duo phone call and text message options for two-factor authentication (2FA) were discontinued. Users impacted by the change have been advised to select an alternative authentication method. View the original notice sent on 5/2/18 for details.

Duo call/text discontinued
Last Updated: 8/10/18