Planned work and changes
These selected IT changes are not expected to cause service outages. Should you notice service issues during a planned work/change event, please call us: Campus Help Desk: 801-581-4000; Hospital Service Desk: 801-587-6000.
For planned service downtime, visit the IT Systems Status page.
The U schedules IT change moratoriums throughout the year as approved by the Change Advisory Board (CAB).
Upcoming work
| Start | End | Description | Scope |
|---|---|---|---|
| 2025/03/18, 9:00 p.m. | 2025/03/18, 11:00 p.m. |
UIT will conduct planned maintenance on Avaya session border controllers. The update will fix a known audio issue with Avaya Workplace and Workplace for Agent softphones and Avaya J179 phones with the red background. |
Avaya |
Past work
| Start | End | Description | Scope |
|---|---|---|---|
|
2024/11/19, 8:00 p.m. |
2024/11/19, 10:00 p.m. |
The Identity & Access Management team upgraded the Shibboleth instance, a major component of the university’s single sign-on system. |
Shibboleth |
|
2024/07/20, 2:00 a.m. |
2024/07/20, 6:00 a.m. |
ServiceNow upgrade to Vancouver release (release notes) |
ServiceNow |