Planned work and changes
These selected IT changes are not expected to cause service outages. Should you notice service issues during a planned work/change event, please call us: Campus Help Desk: 801-581-4000; Hospital Service Desk: 801-587-6000.
For planned service downtime, visit the IT Systems Status page.
The U schedules IT change moratoriums throughout the year as approved by the Change Advisory Board (CAB).
Upcoming work
| Start | End | Description | Scope |
|---|---|---|---|
| 2025/07/18 | 2025/07/18 |
UIT is retiring Box’s file transfer protocol secure (FTPS) service. Users should select a new FTPS service for Box imports and exports that complies with University of Utah Policy 4-004, which requires two-factor authentication (2FA) and data encryption, among other things. UIT’s UMail & Collaboration team recommends using Box apps and supported integrations, such as:
Access the announcement for more information. |
Box |
Past work
| Start | End | Description | Scope |
|---|---|---|---|
|
2025/06/19 |
2025/06/19 |
UIT consolidated several IT Service Catalog request items for network services into one form, “Network Request” (login required). Access the announcement for more information. |
IT Service Catalog |
|
2025/06/10, 10:00 p.m. |
2025/06/10, 11:00 p.m. |
ServiceNow began to use a new service to deliver SMS notifications. The content of messages received from ServiceNow will remain the same, however, they will be delivered from +1(385) 881-2985 instead of uofuprod@servicenow.com. Please add the new phone number to your contacts list to continue receiving messages from ServiceNow. |
ServiceNow |
|
2025/06/10, 10:00 p.m. |
2025/06/10, 11:00 p.m. |
UIT added a “Manage UMail aliases” tab in the University of Utah IT security settings portal (login required). Access the announcement for more information. |
UMail |
|
2025/06/06 |
2025/06/06 |
Zoom’s AI Companion tool was activated for users of the University of Utah’s main campus account. Access the announcement for more information. |
Zoom |
|
2025/05/28, 5:30 p.m. |
2025/05/28, 6:30 p.m. |
UIT updated the process for configuring personal devices — particularly Android smartphones — to use the UConnect and eduroam networks. |
Wi-Fi onboarding |
|
2025/05/05 |
2025/05/05 |
UIT’s Digital Learning Technologies (DLT) changed the minimum version requirement for University of Utah Zoom accounts to version 6.3.5. |
Zoom |