Planned work and changes

These selected IT changes are not expected to cause service outages. Should you notice service issues during a planned work/change event, please call us: Campus Help Desk: 801-581-4000; Hospital Service Desk: 801-587-6000.

For planned service downtime, visit the IT Systems Status page.

The U schedules IT change moratoriums throughout the year as approved by the Change Advisory Board (CAB).

Upcoming work

Start	End	Description	Scope
2025/04/28, 9:15 p.m.	2025/04/28-29	UIT will upgrade call recording screen capture and desktop resources software for Avaya clients to fix screen-freezing issues.	Voice services
2025/05/05	2025/05/05	UIT’s Digital Learning Technologies (DLT) will change the minimum version requirement for University of Utah Zoom accounts to version 6.3.5. After the change, users with Zoom versions older than 6.3.5 will be prompted to update their clients. To upgrade the app, select the “Update” button in the prompt window.	Zoom

Start

End

Description

Scope

2025/04/28, 9:15 p.m.

2025/04/28-29

UIT will upgrade call recording screen capture and desktop resources software for Avaya clients to fix screen-freezing issues.

Voice services

2025/05/05

UIT’s Digital Learning Technologies (DLT) will change the minimum version requirement for University of Utah Zoom accounts to version 6.3.5. After the change, users with Zoom versions older than 6.3.5 will be prompted to update their clients. To upgrade the app, select the “Update” button in the prompt window.

Zoom

Past work

Start	End	Description	Scope
2025/04/22, 5:00 p.m.	2025/04/22, 5:00 p.m.	UIT’s Identity & Access Management (IAM) team will update the SSL certificate for Duo Auth Proxy. If you have a host that connects to duoauthproxy.id.utah.edu and it stops working after the update, you may need to trust the new certificate to ensure your users can authenticate. For assistance with obtaining the new certificate, please contact the IAM team at IAM-team@utah.edu.	Duo Auth Proxy SSL certificate
2025/03/18, 9:00 p.m.	2025/03/18, 11:00 p.m.	UIT will conduct planned maintenance on Avaya session border controllers. The update will fix a known audio issue with Avaya Workplace and Workplace for Agent softphones and Avaya J179 phones with the red background.	Avaya

Start

End

Description

Scope

2025/04/22, 5:00 p.m.

UIT’s Identity & Access Management (IAM) team will update the SSL certificate for Duo Auth Proxy. If you have a host that connects to duoauthproxy.id.utah.edu and it stops working after the update, you may need to trust the new certificate to ensure your users can authenticate. For assistance with obtaining the new certificate, please contact the IAM team at IAM-team@utah.edu.

Duo Auth Proxy SSL certificate

2025/03/18, 9:00 p.m.

2025/03/18, 11:00 p.m.

UIT will conduct planned maintenance on Avaya session border controllers. The update will fix a known audio issue with Avaya Workplace and Workplace for Agent softphones and Avaya J179 phones with the red background.

Avaya