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The University of Utah’s Network Services team works closely with local network administrators to support, monitor, and optimize network performance while maximizing network security and availability. Network services include enterprise networking, wireless, firewall, load balancing, and virtual private networks (VPNs).

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CARES Act fast-tracks network upgrades in 2020

UIT teams provided ‘monumental’ support for Carson Tahoe project

More than a year and a half after work first started, the Carson Tahoe Health system in Nevada in October 2020 launched University of Utah Health’s instance of Epic, allowing the providers to collaborate more effectively and transform patient care.

Several UIT teams — including Network Services — worked with U of U Health to implement Epic and MyChart — a momentous feat that included 72 interface builds, 130,000 total work hours, and 500,000 imported patient records.

“All these folks came together to accomplish the business objectives, many of which were not straightforward or easy,” said Brent Elieson, associate director for the Business and Innovation Office in the Chief Technology Officer (CTO) organization.

UIT Leadership Spotlight: Abraham Kololli, Associate Director, Network Services

The associate director — who loves to spend time with family, travel, and fish — is interested in measuring the customer experience, staying focused on solutions, and advancing the U's mission.

“I’ve always focused on listening to my customers and the consumers of our services, and supporting my staff,” Kololli said. “In my world, the glass is always half full. I stay focused on solutions and take a collaborative approach at all times. A smart and collaborative staff is always preferred to a genius who likes to work alone.”

Learn more about Kololli in our Q&A.

Wi-FI GUIDES

VPNs: Access the campus network

To access certain resources on the University of Utah network, university employees and students working or studying remotely should use a secure virtual private network (VPN).

University of Utah VPN options:

  • Cisco AnyConnect
  • Palo Alto Global Protect 
  • Departmental VPN

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The U's wireless networks

  • UConnect is a secure connection requiring a valid uNID and CIS login — visit onboard.utah.edu to connect a device
  • UGuest is an unsecured, open-access network for visitors with limited bandwidth
  • ULink is the U's wireless network for Internet of Things (IoT) devices 
  • Eduroam gives students, faculty, and staff to secure internet connectivity across campus and when visiting participating institutions

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Are you a good Wi-Fi citizen?

It may not be obvious at first, but what you do can affect Wi-Fi performance for those around you. Setting up your own wireless hotspot or router will create connectivity issues for those around you. Good etiquette is necessary for everyone to get the connection they need!

Topics include:

  • Choose your connection wisely
  • Wired connections have benefits
  • Stop sending mixed signals

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Tips & resources  

Telecommuting best practices

Compared to working on campus, telecommuting can present different information security risks, especially when it comes to network security, data storage, and physical security. By following these information security best practices, you can help protect yourself and the university from cyberthreats.

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Cloudpath detected as a virus

Virus detection software may identify Cloudpath (onboard.utah.edu) as a virus. If this happens, users may have to update their virus definitions and security content.

Cloudpath is the certificate security software integrated with onboard.utah.edu. 

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UOFU IT NEWS

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Urgent? 801-581-4000, option 1
Less urgent? helpdesk@utah.edu
Last Updated: 4/14/21