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New faculty guide to IT resources

Welcome to the University of Utah! This guide is meant to provide you with a quick glance at some of the many digital resources you may need as a staff member and to direct you to answers for any questions you may have. This is by no means an exhaustive list, so if you have suggestions for something you think staff should know about, email webmaster@it.utah.edu.

We also provide guides for new students, new staff, and IT staff.

Please consult with your local IT support staff, who also may provide other helpful resources specific to your department or college.

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Artificial intelligence

The AI Office provides information on AI policies and use, available tools, and related events. Visit ai.utah.edu for more information.

Campus alerts and IT incident alerts

To specify how the university will contact you in the event of campus emergencies, official closures, and other important events, review the information under the "Campus Alert" tile in the CIS portal.

Once you're signed up for campus alerts, you can also sign up to receive notices of campus network outages or other IT problems through our NotifyIT service. You may also visit our IT Services Status page at uofu.status.io.

Campus and hospital help desks

Many departments and/or colleges have internal IT staff who should be considered the first contact for IT questions or issues.

The Campus IT Help Desk is staffed from 7:00 a.m. to 10:00 p.m. (MT) Monday-Friday and 8:00 a.m. to 6:00 p.m. (MT) Saturday-Sunday (11:00 p.m. to 2:00 p.m. Korea Time Monday-Friday and 12:00 a.m. to 10:00 a.m. Korea Time Saturday-Sunday).

To quickly find answers to your questions, search the IT Knowledge Base. If you still need help, call 801-581-4000 (833-981-0049 toll-free for Asia campus).

For less urgent issues, you may also email helpdesk@utah.edu. For IT outage information, visit our IT Services Status page at uofu.status.io.

University of Utah Health employees should contact internal department IT staff first if possible. The University of Utah Health ITS Service Desk can be reached at 801-587-6000.

Campus directory information

To update your profile in the public campus directory, follow these instructions.

Campus Information Services (CIS)

Many university services require you to log in using your University Network ID (uNID) — which you received on your first day — and password. The first time you log in to Campus Information Services (CIS) or cis.utah.edu, you will use a default date-of-birth password in a MMDDYY format. You will then be prompted to answer security questions and set a permanent password.

The CIS portal contains a variety of employee self-service apps that allow you to view or change your information, including payroll and taxes, benefits, personal info, and more. Please access our help guide for information about updates to the portal.

Canvas

Canvas is the U’s primary online learning management system (LMS), where you can view your courses, add course content for students, grade their work, and more. You can access Canvas by logging in with your uNID and university password or by selecting "Canvas" in the CIS portal. For Canvas support, call 801-581-6112 or email classhelp@utah.edu.

Cellphone discounts

University faculty and staff are eligible for cellphone discounts from various carriers.

Center for High Performance Computing

The Center for High Performance Computing (CHPC) provides high-performance computational, data, and networking resources. In addition, CHPC serves as an expert team to support the university's increasingly diverse research computing needs, and provides advanced user support and training.

Digital Learning Technologies

Digital Learning Technologies (DLT) offers support and tutorials for Adobe products, Annoto, Canvas, Cidi Labs DesignPLUS (design tools for Canvas), Gradescope, Kaltura, Respondus, and Turnitin. Faculty may also borrow DLT's audio, video, and imaging equipment and cables for class instruction.

Duo 2FA

All University of Utah students, faculty, staff, affiliates, and alumni, and University of Utah Health personnel must use two-factor authentication (2FA) through Duo for certain online U applications and IT systems, including UMail and CIS. 2FA helps prevent unauthorized access to university email accounts as a result of phishing schemes. To set up your Duo 2FA account, please visit the Duo Management Portal.

Exam Services

UOnline provides proctored exam support. The main campus test lab is located in Marriott Library in the UOnline Center. Extension sites also provide proctored services.

Faculty activity reporting systems

Elements

Elements is the faculty activity reporting system for main campus and for several departments in Health Sciences. Collected data is used for annual faculty reviews, university reporting, and to populate faculty profiles. Access to Elements is available for faculty members and administrative staff who support faculty processes.

U-CV

U-CV collects data on faculty activities in some departments in Health Sciences for reporting purposes, annual faculty reviews, and maintaining U of U Health websites, such as Find a Doc and School of Medicine Faculty Profiles. U-CV is available for faculty members, proxies, ad hoc users, and anyone teaching a course.

Free or discounted software

The University of Utah has several campus agreements to provide some of the most popular software to faculty at no cost or at a greatly reduced price. This software can be found at the Office of Software Licensing (OSL). Use on university-owned machines is usually free, and home-use licenses are available for free or for purchase. Products include: 

Grammarly

Graduate and professional students have access to Grammarly Premium free of charge, thanks to a licensing agreement by the Graduate School. Grammarly Premium features 400 advanced checks for spelling, grammar, punctuation, context, sentence structure, and more.

Information technology governance

Key IT decisions are made by several groups of academic, administration, and IT leaders with input from others on campus. Find meeting minutes and summaries on the IT governance section of the UIT website.

IT org memberships

Members of the U community have access to privileged research, professional development, and other opportunities through campus membership and/or subscription to IT-related groups. They include EDUCAUSE, the Education Advisory Board, Gartner, Internet2, Westnet, and the Center for Internet Security.

IT policies

Please review the university's Information Resources Policy 4-002 and Information Security Policy 4-004.

IT policies that have not already been referenced, as well as future IT policies, can be found on the IT Policies page.

Online meeting/video conferencing

The university offers a couple of products that provide online communication and collaboration via video and voice calls, meetings, messaging, content sharing, calendering, and more.

Personal information in CIS

You can change your home address, phone number, emergency contacts, email address, and more through the CIS portal. Simply log in with your uNID and password, and select the "Change Bio/Demo Info" tile.

Phishing emails

The U’s Information Security Office (ISO) asks users to report suspicious emails using the Phish Alert button or by forwarding the message as an attachment to phish@utah.edu.

For more information about on how to identify or report phishing, please visit the Phish Tank, an awareness and educational website with information on phishing tactics and common red flags, or this IT Knowledge Base article.

RedPrint

RedPrint allows you to send print jobs to the RedPrint cloud to be retrieved any time at any RedPrint machine. Simply tap your UCard to the card reader at any RedPrint machine, then proceed with printing. Copiers have been strategically placed in more than 10 campus  buildings, with more locations on the way.

Telephone service

If you need a telephone line, handset, or additional telephone features, please access this IT Service Catalog item.

UIT news and information resources

UIT provides a number of IT news and information resources for the U community, including our monthly Node 4 newsletter with university IT news, software announcements, employee features, and more; email news service; unplanned outage alerts and updates; and a host of websites for our teams and services.

UIT Service Guide

The UIT Service Guide provides a glance at UIT services and resources and highlights how we support our partners.

UMail

All faculty have access to UMail, a free university email account on the Microsoft 365 (M365) platform. UMail is one of the primary ways the university contacts faculty and shares important information or alerts.

To log in:

  • Go to www.umail.utah.edu
  • Sign in with your uNID@umail.utah.edu email address and your password
  • Verify your identity with Duo 2FA

You can also set up UMail with a mobile or desktop email client. We recommend that new users create an email alias that follows a firstname.lastname@utah.edu format.

University networks

Wired connections are available in most office areas and computer labs. Campus also has four wireless networks: UConnect, UGuest, ULink, and eduroam.

  • UConnect is a secure connection requiring a valid uNID and password. Most users can visit onboard.utah.edu to connect a device.
  • UGuest is an unsecured, open-access network for visitors with limited bandwidth.
  • ULink is the university’s wireless network for Internet of Things (IoT) devices, such as PlayStation, Xbox, Roku, Chromecast, etc.
  • Eduroam allows students, researchers, and staff from participating institutions to obtain internet connectivity across campus and when visiting other participating institutions.

VPN

Virtual private networks (VPNs) allow members of the U community to remotely and securely access campus or department networks. For instructions on how to connect to the campus Palo Alto GlobalProtect VPN, visit this IT Knowledge Base article.

Last Updated: 3/26/26