ServiceNow mobile app available for iOS, Android

One of the robust features of the new iteration of ServiceNow is its native mobile application.

"ServiceNow is very mobile friendly," said Phil Kimball, associate director for Service Management. "That's a big benefit not only to IT service managers, but technicians in the field and system administrators in an on-call rotation as well."

Back-end users will find more value in the mobile application than users who only occasionally submit IT help tickets via the common UIT/ITS service management platform.

The free ServiceNow mobile app for iOS or Android devices is available for download via the App Store and Google Play, respectively.

When you open the application, you will be prompted to enter the address of our ServiceNow instance: https://uofu.service-now.com. On the following login screen, enter your Central Authentication Service (CAS) credentials to complete the setup.

If you haven't worked extensively in the native web version of ServiceNow, you may not see much on your mobile dashboard other than default Location and Connect widgets.

Populating the mobile 
dashboard is easy. In the web platform of ServiceNow, simply go into the all Applications view in the Navigator panel. Select the star button while hovering over the application you want to mark as a favorite. Once an application is favorited on the web side, it appears in the mobile app. The user simply pulls down the home screen to refresh the view.

The new favorites appears as a widget on the mobile dashboard. To personalize your home screen on the mobile app, hold the widget down to go into an edit screen where you can give it a unique color or apply a recognizable icon. Under the Visualizations tab on the edit screen, you can customize further by making the widget appear as a count or bar chart.

On the web version of ServiceNow you can also manage your favorites by clicking on the Favorites link in the Navigator. At the bottom of the Navigator, select Edit Favorites. This allows you to change the order and customize the wording and design of the favorites which appear on your mobile device.

Kimball said the mobile-friendliness of the app is especially helpful for system administrators and others who take on-call rotations. With the mobile app, users can acknowledge a high ticket and begin to troubleshoot an incident without having to be in front of a computer. It gives UIT and ITS staff the freedom to create tickets on the fly, or manage tickets in real time.

If you have questions or problems while setting up your app on your mobile device, please contact your designated Help Desk:

• Main campus: UIT Help Desk (801-581-4000 x1 or helpdesk@utah.edu)
• University of Utah Health: ITS Service Desk (801-587-6000 or servicedesk@hsc.utah.edu)

 

 

 

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