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Meet Your Colleagues: Service Management Platform Services Team

ServiceNow logo

Meet the workflow whizzes behind ServiceNow. Since its introduction, the IT service management platform has undergone module rollouts that include incident, problem, change, release, and knowledge management.

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Meet Your Colleagues: Campus Help Desk

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Scott Lloyd manages the Campus Help Desk and Operators team in the Chief Technology Officer (CTO) organization. The busy 12-person desk – five full-time staff and seven part-time student employees — answered approximately 50,000 calls and 10,000 emails in 2020.

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Meet Your Colleagues: Network Edge

Meet Your Colleagues

Network Edge team members, who are meticulous about cable management, manage approximately 1,800 switches and 150,000 device interfaces to ensure end devices can connect to the internet.

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Meet Your Colleagues: Copper Team

Meet Your Colleagues

The U's sprawling telecommunications network, which consists of a hybrid system of copper and fiber-optic cable, is critical to keeping the university up and running. While fiber has advantages in terms of speed and bandwidth, copper is less expensive, easier to terminate, and one of the best electrical conductors — more than any other non-precious metal.

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Meet Your Colleagues: Fiber Team

Meet Your Colleagues: Fiber Team

The Fiber Team in UIT Communications Infrastructure manages more than 38 million feet of fiber-optic cables that wind around the University of Utah. That's approximately 7,200 miles, roughly the distance from Salt Lake City to Hong Kong.

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Meet the Web Application Development & Automation Team

The Web Application Development & Automation team meets for an online interview via Zoom.

Making sure things work seamlessly is a badge of honor for the Web Application Development & Automation team within Software Platform Services in the Chief Technology Officer organization.

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Meet Your Colleagues: UIT Account Executives

Meet Your Colleagues: UIT Account Executives

Generally speaking, Account Executives handle the IT aspects of readying a remodeled building for use. Currently, the team is juggling more than 60 projects, which can take anywhere from a few months to more than a year, depending on scope.

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Meet Your Colleagues: UIT Accounting Team

Meet Your Colleagues: UIT Accounting Team

UIT Accounting team members do more than crunch numbers — they administer accounts for various units, help employees fill out their Kronos time cards, allocate student computing fee funds, track power usage at the Downtown Data Center, and more.

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Last Updated: 4/11/22