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Platform promises enhanced contact center experience

Blue-tinted image of a contact center agent with headphones on using a desktop computer.

C1Conversations, a cloud-based contact center platform, will be the university’s new automatic contact distribution system for routing inbound contacts to available agents. The platform is scheduled to go live in May.

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PMO Corner: Major Avaya voice system upgrade nears completion

Syndi Haywood, associate director for UIT Voice Services and Business Administration

A significant system upgrade for Avaya, the U’s central telephone solution, is on track for completion in early December 2023. The upgrade from Avaya Communication Manager version 8.1 to version 10.1 will impact approximately 15,675 hard phones and softphones.

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Solving a cabling conundrum in the West Village

The West Village apartments, under construction, are seen from an aerial perspective in this image generated by Google Earth photo

A major student housing renovation project in the University of Utah’s West Village continues to progress, with UIT leading critical IT infrastructure efforts. The East and West Villages are geared toward upper division undergraduate students with families and graduate students.

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Slate CRM to improve grad school application process

Slate logo

The U has embarked on a project to explore new platforms used by prospective graduate students seeking admission to a master’s or doctoral degree program. A platform called Slate is expected to enter production by fall 2023.

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PMO Corner: UIT helps U Athletics transition to digital ticket system

A mobile phone displays a ticket to a University of Utah Athletics event.

The Salt Lake City stop of musician Garth Brooks’ tour on July 17, 2021, was Rice-Eccles Stadium’s first large-scale test of digital ticketing, with the University of Utah football season opener on September 18 providing a fully mobile game day experience.

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UGuest wireless network to require access code

Person looks down at their smartphone in this decorative image.

An SMS (text message)-capable phone and access code will soon be required to connect to UGuest, which provides visitors to the University of Utah and University of Utah Health with basic, unencrypted wireless internet access.

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Degree Audit is rolled into IT disaster recovery efforts

A University of Utah graduate.

More than a million audits in the Degree Audit Reporting System, or DARS, have been processed at the U since January 2021. It’s little wonder, then, that DARS was recently rolled into the U’s IT disaster recovery efforts.

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PMO Corner: UIT services are central to stadium end zone expansion

PMO News: UIT services are central to stadium end zone expansion

In an effort to fully modernize Rice-Eccles Stadium, UIT's Network Services, Cable, Voice Systems, and Account Executive teams will design and lay groundwork for voice and data pathways in and under the Clark Building, which anchors the south end zone.

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Building Updates: Acute Care Center, Rehabilitation Hospital

Building updates: Acute Care Center, Rehabilitation Hospital

Work is underway on the Acute Care Center and Craig H. Neilsen Rehabilitation Hospital, which will enable University of Utah Health "to revolutionize how advances in health care are discovered, taught and delivered.”

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Last Updated: 4/11/22