Kudos & Congratulations

UIT staff recognized for their excellent work

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I want to thank Hayden Waters (UIT) for all the support and help he has been providing. He has consistently gone above and beyond, and his willingness to assist, answer questions, and offer guidance has made a tremendous difference. Hayden has been truly amazing, and I deeply appreciate the time, effort, and Tanium expertise.

~ Apoorva Dharadhar, UIT

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Joe Bradford (Office of Undergraduate Studies) is always available to support advising staff. He also always trying to find solutions to staff tech problems and is thinking about the user experience. Advising appreciates the support that Joe provides!

~ Jason Atherton, School of Medicine

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Working with Scott Hill (Auxiliary Services) is always a pleasure. He frequently supports our department with software needs, and even when issues are simple user errors, he remains patient and genuinely helpful. His depth of knowledge never comes with judgement. I appreciate the way Scott introduces new team members. He brings them by the office with such respect and intention, making it clear that our partnership matters. It sets a wonderful tone and reinforces how connected our departments are. Scott's professionalism and positivity make him someone we all can rely on. Thank you, Scott!

~ Suzy Bindrup, Auxiliary Services

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I’ve been having ongoing issues connecting to the EBC VPN, which I rely on heavily to access the drive and my files that support my day-to-day work. Most recently, a simple password change unexpectedly cut me off from connecting remotely.

Working from home certainly has its challenges, but Randon Reed (UETN) turned a frustrating situation into a manageable — and honestly positive — experience. Randon dedicated a significant portion of his morning to patiently troubleshoot the issue and get me fully back up and running. His calm demeanor, persistence, and willingness to stick with the problem until it was resolved made all the difference. Even while I was literally sitting on the hood of my car in a cold garage with my laptop, resting on my trash can (directly connected to the modem/router/whatever it is), he kept things light with humor, helped me stay calm, and worked through not only the VPN issue but also my wireless challenges.

What stood out most was his commitment. He took the time out of his busy schedule to see the issue through rather than passing me off to someone else. That level of ownership, patience, and respect for a colleague’s time is rare and deeply appreciated. I have tremendous respect and gratitude for Randon. His support genuinely made my day one of the best workdays I’ve had in a long time. Thank you, Randon, for going above and beyond.

~ Brandon Zimmerman, UIT

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Huge thanks to Abbey Allen, Shellie Eide, and Roger Kowallis on the UIT Web Support & Usability team for always being prompt with any queries our team has had with regard to our many websites. Abbey, Shellie, and Roger are always courteous, gracious, kind, willing to help out, and provide detailed information — for the success of our team and our department.

Many thanks to Kiaya Young and Spencer Hobert (UIT) for always provided excellent and timely customer service to hundreds of U Facilities staff. Even when they have been short staffed, response times are always prompt. Not only that but they both do it with with a positive attitude and kindness! Thanks so much to you both.

~ Shaunelle Eckman, Facilities Support

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Thanks so much to Matt Pyper (UIT) for his assistance and follow through on the problem with my Outlook and the blinking rectangle. He was very personable, helpful, and thorough. He had to leave to get some information but came back very quickly with an answer. He was able to solve the problem, and it has not come back. Thanks so much!!

~  Leeann Zappitello, Student Affairs

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AJ Malupo (UIT) was extremely helpful and patient as I explained about my situation. He was kind and explained things really nicely. He even got excited when the solution he presented worked and gave me a lot of relief. I am grateful that he helped me.

~  Kasia Bolke, College of Humanities student

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I’d like to recognize Matt Munro (UIT) for consistently going above and beyond to support our team. Two recent examples highlight his dedication and reliability. When I needed to take an online proctored exam, he took the time to set up my computer, find an appropriate room, and test everything to ensure the exam would run smoothly. His support made a stressful situation so much easier. More recently, I had a technical issue just minutes before an important meeting, and Matt jumped in immediately and resolved it with seconds to spare. His responsiveness, calm under pressure, and expertise make a tremendous difference. I truly appreciate Matt’s kindness, and willingness to help!

~ Aimee Ellett, UIT

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Warren Malupo (UIT), thank you for your incredible help! Your efforts ensure that we stay secure, compliant, and aligned. You are extremely good at what you do, and you make it fast and easy. We appreciate you!

~ Carrie Felton, UIT

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Thank you to Roy Schulz (UIT) and his outstanding team, Matthew Lohmeyer, Aspen Field, Dylan Pocock, Aldo Peralta-Pena, Steven Maloy, Amir Masood, Joshua Vasquez, Alex Miller, and Corey Winn, for their continued assistance and support with our many Outlook requests. Even while managing numerous high priority demands, they consistently make us feel like a top priority. Their responsiveness, expertise, and collaborative approach help ensure we can meet our Salesforce customers’ needs without disruption. They are truly trusted partners we can count on, and their exceptional service makes a meaningful difference in our day-to-day work. We sincerely appreciate everything you do. THANK YOU!!

~ Arainna Forth, UIT

 

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