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Registration open for new ITIL 4 Foundations classes


In ITIL classes, participants will learn that the service value system comprises five parts that interact with each other and external stakeholders to co-create value. (Copyright AXELOS Limited 2019. All rights reserved.)

New dates have been announced for ITIL 4 Foundations classes, hosted by the University of Utah:

  • Thursday-Friday, July 15-16
  • Thursday-Friday, August 12-13
  • Thursday-Friday, September 16-17
  • Thursday-Friday, October 21-22
  • Thursday-Friday, November 11-12
  • Thursday-Friday, December 16-17

The classes will give attendees a practical understanding of the Information Technology Infrastructure Library (ITIL) at the foundation level, in preparation for the ITIL Foundation in Service Management exam. The two-day course will cover Service Management, ITIL Guiding Principles, the Four Dimensions of Service Management, the Service Value System, and Service Management best practices through lecture, discussions, and case study exercises.

ITSM Process Manager Craig Bennion, who teaches the courses, said the classes will remain virtual for now. He will reevaluate in September whether to return to in-person instruction.

The cost is $480 per university employee, and covers all training materials and the exam. UIT and ITS units must pay for ITIL training for their staff members, so before registering, please check with your manager to ensure that staff development funds are available. The cost for non-university employees is $1,595. Class sizes are limited to 15 or fewer students.

Visit for more information. Email Bennion at to register or ask questions.

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Last Updated: 4/11/22