ITIL 4 Foundations classes return in August
The short video by Axelos tited "ITIL at the heart of it all" explains how the Information Technology Infrastructure Library (ITIL) is the foundational framework around IT methodologies like Agile, DevOps, and Lean.
Registration is open for fall 2025 ITIL 4 Foundations classes, taught by a University of Utah instructor. With the retirement of Craig Bennion, a previous instructor, courses will be held every other month instead of monthly.
The four dimensions of service management that make up the ITIL service value system (SVS) are organizations and people; information and technology; partners and suppliers; and value streams and processes. Select to enlarge the image. (Copyright AXELOS Limited 2019. All rights reserved.)
- Thursday-Friday, August 7-8
- Thursday-Friday, October 16-17
- Thursday-Friday, December 18-19
ITIL 4 Foundations classes give attendees a practical understanding of the Information Technology Infrastructure Library (ITIL) at the foundation level, in preparation for the ITIL Foundation in Service Management exam. The two-day online course covers ITIL Guiding Principles, the Four Dimensions of Service Management, the Service Value System, and Service Management best practices through lectures, discussions, and case study exercises.
The course costs $496.25 per university employee and covers training materials and the exam. Before registering, please check with your supervisor to ensure that staff development funds are available. The cost for non-university participants is $1,695. Class size is limited to 15 or fewer students.
Visit http://itil.it.utah.edu for more information. Please email ITSM Process Support Manager Mike Madsen, course instructor, at michael.madsen@hsc.utah.edu to register or if you have any questions.
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- ITSM Process Manager Craig Bennion retires after 44 years
- Sr. Middleware Systems Administrator Jon Ross retires after 37 years