Craig Bennion, IT Service Management (ITSM) Process Support manager in UIT Communications Infrastructure, presented on June 19 at the UETN Tech Summit in Murray, Utah, on the topic of Information Technology Infrastructure Library (ITIL) Change Management.
ITIL is a library of service management best practices that provides a common language for IT organizations. Bennion is an accredited ITIL instructor who teaches several ITIL Foundations certification courses throughout the year.
Session: Principles of ITIL Change Management
Abstract: The one given in today's high-tech environment is change. Whether it's adopting new technology or adapting to new business demands, managing change is a critical IT capability. This presentation covers change management from a service management perspective using the ITIL framework, specifically:
- What is a change?
- What is change management?
- Example of a simple change process model
- How to start a change process or improve an existing one