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UIT is about halfway through a major modernization effort to retire the university’s remaining Centrex phone systems and migrate thousands of copper-based lines to modern voice platforms, including Microsoft Teams for campus and Avaya for hospitals and clinics.

Though UIT’s role will be more limited than in the past, its efforts are integral to the success of a long-term, $155 million student housing initiative underway south of Kahlert Village. The new residential complex is expected to open in fall 2026.

Before each new semester, UIT teams and their IT counterparts across campus and University of Utah Health practice a proactive form of “fire prevention” that involves planning IT changes, maintaining software licenses, and leveraging cloud-based resources.

UIT has purchased and is testing Viavi Solutions’ Observer platform, a suite of networking performance monitoring and diagnostics (NPMD) software products that visualizes and analyzes network and server traffic.

C1Conversations, a cloud-based contact center platform, will be the university’s new automatic contact distribution system for routing inbound contacts to available agents. The platform is scheduled to go live in May.

A significant system upgrade for Avaya, the U’s central telephone solution, is on track for completion in early December 2023. The upgrade from Avaya Communication Manager version 8.1 to version 10.1 will impact approximately 15,675 hard phones and softphones.

The database where UIT stores contact information for University of Utah IT staff members in the event of a network incident is moving to ServiceNow, a more secure and scalable platform.

A major student housing renovation project in the University of Utah’s West Village continues to progress, with UIT leading critical IT infrastructure efforts. The East and West Villages are geared toward upper division undergraduate students with families and graduate students.

The U has embarked on a project to explore new platforms used by prospective graduate students seeking admission to a master’s or doctoral degree program. A platform called Slate is expected to enter production by fall 2023.

The Salt Lake City stop of musician Garth Brooks’ tour on July 17, 2021, was Rice-Eccles Stadium’s first large-scale test of digital ticketing, with the University of Utah football season opener on September 18 providing a fully mobile game day experience.