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The AV & Technology Services Team in UIT Digital Learning Technologies installs and maintains teaching tools in 34 campus buildings. These state-of-the-art technologies enable in-person instruction, hybrid modalities, and remote presenters and participants.

The Student Engineering Team in University Support Services develops, improves, and maintains student-facing technologies for various campus partners, as well as oversees a student management system called Northstar.

UIT’s Constituent Relationship Management team was formed as a software development and support group for 15 instances of Salesforce on campus.

Meet the workflow whizzes behind ServiceNow. Since its introduction, the IT service management platform has undergone module rollouts that include incident, problem, change, release, and knowledge management.

Scott Lloyd manages the Campus Help Desk and Operators team in the Chief Technology Officer (CTO) organization. The busy 12-person desk – five full-time staff and seven part-time student employees — answered approximately 50,000 calls and 10,000 emails in 2020.

Network Edge team members, who are meticulous about cable management, manage approximately 1,800 switches and 150,000 device interfaces to ensure end devices can connect to the internet.

The U's sprawling telecommunications network, which consists of a hybrid system of copper and fiber-optic cable, is critical to keeping the university up and running. While fiber has advantages in terms of speed and bandwidth, copper is less expensive, easier to terminate, and one of the best electrical conductors — more than any other non-precious metal.

The Fiber Team in UIT Communications Infrastructure manages more than 38 million feet of fiber-optic cables that wind around the University of Utah. That's approximately 7,200 miles, roughly the distance from Salt Lake City to Hong Kong.

Making sure things work seamlessly is a badge of honor for the Web Application Development & Automation team within Software Platform Services in the Chief Technology Officer organization.

Generally speaking, Account Executives handle the IT aspects of readying a remodeled building for use. Currently, the team is juggling more than 60 projects, which can take anywhere from a few months to more than a year, depending on scope.