UIT Leadership Spotlight: Tom Whitaker, supervisor, Campus IT Help Desk

Where are you from originally?

I was born in Murrieta, California, but my family moved to Park City, Utah, when I was young. Most of my memories are from Park City, so I consider it to be home.

What led you to the University of Utah?

I’ve always been passionate about education and originally planned to become a teacher. Although my career shifted to IT over the years, that interest in education never went away. The University of Utah felt like the perfect place to combine those interests, allowing me to work in IT while still being part of an educational environment.

Can you describe the path you took to IT leadership?

I started at the U as a full-time Campus IT Help Desk agent and was promoted to Tier 2 in 2020. After our manager retired, I stepped up during the transition period and took on many additional responsibilities until Josh Gross was hired. During that time, I often found myself filling informal supervisory roles while the Help Desk went through significant changes. I focused on being someone the team, and especially Josh, could rely on. In 2026, I officially moved into a leadership role following a structural change.

I’d be remiss not to acknowledge the people who supported me along the way: Chris Moore, Cody Exon, Phil Kimball, Josh Gross, McKenzie Spehar, Owen LaReaux, Apoorva Dharadhar, Maximus Isakson, Patrick Oberg, and Joe Bernhard. Their guidance and support played a large role in where I am today.

How would you describe your leadership style and/or philosophy?

I believe strong communication is the foundation of effective leadership, especially when it comes to setting clear expectations with internal and external teams. I work to keep the team aligned and help course-correct when needed. At the same time, my goal is to equip my team with the tools, guidance, and skills they need to succeed independently, without requiring constant oversight.

What do you enjoy most about your role at the U?

The people are what I enjoy most. I value the time I get to spend working with my team and supporting them however I can. I also enjoy interacting with students and staff, and being able to help solve problems and make their experience better.

What do you find most challenging about your job?

This role comes with a wide range of challenges, and at times, the scope of the work can feel overwhelming. One of the most consistent challenges is maintaining adequate staffing while also ensuring everyone is properly trained. Fortunately, I’m supported by a strong team that I can rely on.

What are some of your hobbies?

Most of my hobbies involve spending time with others. I find myself leaning more toward games, especially board games, card games, and video games.

Is there a fun fact about yourself that you’d like to share?

I have pet rats — they’re surprisingly social and a lot like small dogs. They really don’t deserve the negative reputation they often have.

Is there anything else that you think our readers would like to know about you?

Nothing specific about me, but I would like to share this: If you ever call the Campus IT Help Desk and feel you received great service, please let us know. We truly appreciate hearing when our work makes a positive impact.

 

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