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Maybe you've heard of ITSM and ITIL. But what are they, and how do they relate to how services are delivered and supported at the University of Utah?

Every high-profile technology owes its existence to lower-profile platforms. Take the database. Nothing would be on the internet without one, and without database management, University applications simply wouldn't exist.

Meet the team doing all the behind-the-scenes work for ServiceNow, the common service management platform used by University Information Technology (UIT) and Information Technology Services (ITS).

Researchers at the University of Utah are fortunate to have the User Services Team in UIT's Center for High Performance Computing to guide critical decisions. In a huge data set dilemma, they're the equivalent of a Don't Panic button.

UIT's Product Management (CTO) Team oversees the lifecycle of products and services for the Chief Technology Officer organization.

Experts at being inconspicuous, you might not realize that the Video Services Team in UIT’s Teaching & Learning Technologies records, on average, 15 classes each school day, and over the past two academic years has filmed and edited about 1,500 short video “modules” for UOnline courses.

The first encounter many people have at the University is a friendly voice at the other end of the phone. Sometimes it’s a prospective student, vendor, Ute sports fan or theater enthusiast with a directory or campus question – other times, it’s a parent worried about a hard-to-reach student.

Guarding against thousands of cyber attacks each week keeps Colby Gray, Security Assurance Manager in UIT's Information Security Office, and his dedicated team of security analysts busy.

Think of Quality Assurance (QA) in UIT’s University Support Services (USS) as gatekeepers. They ensure that every software application or system developed for students, staff and faculty is customer-ready prior to release.

Behind every workplace technology is a team of unsung engineers making it seamless, day in and out – like the Voice Systems Engineers in UIT’s Unified Communications.