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The speed and ease with which someone can find an answer is key to good customer service, and what Google is for random questions, UIT's Knowledge Base is for questions about the University of Utah's central IT resources.

Dates have been announced for upcoming ITIL Foundations classes. Each three-day course gives participants a practical understanding of IT Service Management (ITSM) best practices, in preparation for the ITIL Foundation in Service Management exam.

The Enterprise Web Advisory Council met on January 26 and February 23, the Teaching and Learning Portfolio met on January 29, and the Architecture and New Technology Committee met on February 26. The Strategic Information Technology Committee will next meet on March 20, 2018.

LeRoy Eide, friend and beloved former UIT employee since 1970, passed away on February 13, 2018. Current and former University of Utah employees shared some of their favorite memories of LeRoy.

Crème brûlée, beef bourguignon, and baklava – these are just a few of Dominic Mathison’s favorite things (to make). Mathison, IT specialist for UIT Network & Communications Infrastructure (NCI), has been cooking since he was a kid.

Colleagues came together on February 15 to wish Pat Burton well in retirement. Burton, manager of the Student Team in University Support Services' Engineering group, leaves the university after nearly 18 years of service.

UIT is pleased to announce that James Rice has joined Network and Communications Infrastructure (NCI) as Associate Director of Unified Communications.

After about two years in development, the UBenefits web portal is now paperless. Gone are paper forms required of University of Utah staff, faculty, and students for viewing and changing benefits, reallocating investment contributions, etc.

Tax forms for University of Utah employees are being processed, and UIT staff members can expect their 2017 W-2s to be available no later than Wednesday, January 31, 2018.

Welcome back, students and faculty! It’s a new year and another spring semester – and UIT has been working hard in an effort to ensure the start of school is as seamless as possible.